Customer Data Science Manager

Customer Data Science Manager
London (Hybrid)
£77,000-£88,000 + Bonus
Permanent | Consulting (Customer & Data Analytics Practice)
Overview
A global consulting firm is expanding its London-based Customer Data Science capability within its wider customer, digital, and marketing practice.
This capability sits at the intersection of customer experience, data science, and applied AI, supporting large consumer-facing organisations to improve commercial performance through advanced analytics and GenAI-driven solutions. The team is in a growth phase, with strong investment and increasing demand for senior talent who can lead delivery and shape client engagements.
The Role
You will take ownership of customer data science workstreams on complex client engagements, combining technical expertise with leadership and commercial responsibility.
This is a hands-on consulting leadership role where you will still engage in analytical work while primarily driving delivery, client outcomes, and team performance.
Typical responsibilities will include: Leading end-to-end customer analytics and data science workstreams
Owning delivery quality, timelines, and client outcomes
Designing and implementing customer, marketing, and commercial analytics solutions
Leading development of predictive models and advanced analytics approaches
Applying GenAI / LLMs to customer and marketing use cases
Managing and mentoring junior team members
Supporting proposal development and shaping new opportunities
Acting as a key client interface on engagements Requirements Strong experience in customer DS, marketing DS
Advanced Python and SQL capability
Consultant Industry Experience preferrable, but open to Consumer Services, or Agency
Proven experience delivering machine learning models (predictive, classification, segmentation, forecasting)
Experience applying GenAI / LLMs in real-world use cases
Strong client-facing consulting or stakeholder management experience
Ability to lead workstreams and drive delivery in complex environments
Experience translating data into commercial and strategic insight Ideal Profile 6+ years’ experience in data science, analytics, or consulting roles
Proven experience leading delivery within client or commercial environments
Comfortable balancing hands-on technical work with leadership responsibilities
Exposure to consumer-facing industries such as retail, FMCG, financial services, or digital platforms
Interest in building capability within a growing analytics practice *Rates depend on experience and client requirements