Single Point of Contact (SPOC) Worker – Helpline

Location: Southampton

Salary: £26,025 per annum

Hours: 37.5 hours per week

Join Joneshouse Recruitment

Joneshouse Recruitment is recruiting on behalf of a valued client for a compassionate and organised Single Point of Contact (SPOC) Worker to join their Southampton service.

This is an excellent opportunity for someone with experience supporting vulnerable individuals to provide a professional front-line telephone and referral service, ensuring people affected by domestic abuse receive the right support at the right time.

The Role

As a SPOC Worker, you will be the first point of contact for individuals and professionals seeking support. You will assess risk and individual needs, provide immediate safety advice and emotional support, and ensure referrals are directed to the most appropriate service.

Working within a confidential and safeguarding-focused environment, you will support adults, children and young people affected by domestic abuse while working closely with partner agencies and professionals.

Key Responsibilities

• Respond to telephone and email enquiries from individuals and professionals.
• Process referrals received from professionals, including police referrals.
• Complete risk assessments and holistic needs assessments.
• Provide immediate safety planning, emotional support and practical advice.
• Maintain accurate and confidential records using a secure case management system.
• Allocate referrals to the most appropriate community and outreach services.
• Encourage engagement with support services through effective communication.
• Maintain up-to-date knowledge of available services, referral pathways and refuge vacancies.
• Keep accurate records and reports in line with organisational and funding requirements.
• Work in partnership with professionals and external agencies to support positive outcomes.
• Ensure all work is carried out in accordance with safeguarding, confidentiality and data protection requirements.
• Promote equality, diversity and inclusion, ensuring services remain accessible to everyone.

What We’re Looking For

Essential

• GCSEs (or equivalent) in English and Maths.
• Experience working or volunteering in a support-focused environment.
• Experience supporting vulnerable individuals both face-to-face and over the telephone.
• Excellent communication and interpersonal skills.
• Strong administrative and IT skills, including Microsoft Office.
• Ability to assess information quickly and make informed decisions.
• Excellent organisational and time management skills.
• Ability to prioritise workloads and work independently as well as part of a team.
• Understanding of safeguarding and confidentiality principles.
• Flexible approach to working hours when required.
• Commitment to equality, diversity and inclusion.

Training & Development

• Full training will be provided, including training in the DASH (Domestic Abuse, Stalking and Honour-Based Violence) Risk Assessment.
• Ongoing supervision, support and professional development opportunities.

Important Information

This post is open to female applicants only, as being female is considered a Genuine Occupational Requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Applicants should only apply if they are currently living free from abuse.

Apply Today

If you’re passionate about supporting vulnerable individuals and want to make a meaningful difference within a dedicated support service, we’d love to hear from you. Apply today through Joneshouse Recruitment.

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