Customer Support Manager

Step into a fast-paced, collaborative environment as a Customer Support Manager in the Fresh Produce logistics sector. You will oversee product movements to key customers, ensuring exceptional service levels, reliable delivery, and smooth operational flow.

The Customer Support Manager will need strong attention to detail, excellent communication, and the ability to manage time-critical tasks confidently. From container management to documentation accuracy and stock coordination, you will play a central role in keeping operations running efficiently.

Customer Support Manager Key Responsibilities

• Coordinate daily container requirements and maintain accurate inbound schedules across storage locations
• Manage booking systems to align container arrivals with operational capacity and warehouse planning
• Communicate clearly with warehouses regarding vehicle slots, inbound deliveries, and stock movements
• Process purchase orders and ensure inbound stock is accurately recorded and reported
• Act as the main customer contact for enquiries, delivery updates, and service information
• Work with external storage sites and logistics partners to manage documentation, packing lists, and stock transfers
• Support internal teams by resolving service issues promptly and completing all administrative duties to a high standard

Customer Support Manager Requirements

• Strong communication abilities, both verbal and written
• High level of accuracy and attention to detail across all administrative processes
• Confident working to deadlines and managing multiple priorities
• Competent across computer systems and able to maintain accurate data
• Professional approach and ability to build positive working relationships

Location: Basildon, Essex – South East England

This position is commutable from Essex, Kent, parts of London and Suffolk.

Salary: £30,000 per annum

Reference: AIM1385

If you are ready to join a dedicated, customer-focused team and grow your career in Fresh Produce supply chain and logistics, this is an excellent opportunity to take on a pivotal role with real responsibility, supported by an experienced and impressive Manager who provides guidance and development.