Knowledge Manager

Job summary

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The Fraud Prevention Centre (FPC) in HMRC Security is a growing area, focusing on countering fraud across HMRC services and providing secure Identity and Access Management services for customers. Our mission is to protect our customers and their online accounts from malicious actors, providing a high-quality customer service and support.

Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission.

We are continually improving the service we give to our customers and in line with this we are creating a new response and management team within the HMRC Fraud Prevention Centre.

Job description

As a Knowledge Manager, you will lead the development, organisation and continuous improvement of knowledge and information management across the team. You will ensure colleagues have access to accurate, timely and well-structured information to support operational decision-making, customer outcomes and risk management.

You will work closely with operational, policy and digital teams to embed effective knowledge management practices and improve how information is captured, stored, shared and used across the business.

The role requires strong analytical thinking, stakeholder engagement and the ability to translate complex information into clear, accessible formats.

Please see the links below for further information on the Government professions linked to this vacancy if you wish to explore them further:

About us - Project Delivery Function - GOV.UK

About us - Government Security Profession - GOV.UK

Person specification

You will be someone who can organise complex information, influence stakeholders and improve how knowledge is used to deliver outcomes.

You should demonstrate:

• Strong analytical and problem-solving skills.
• Ability to manage and structure large volumes of information.
• Experience of working collaboratively across teams.
• Clear written and verbal communication skills.
• Attention to detail and commitment to quality.
• Ability to prioritise and deliver at pace in a changing environment.

Essential Criteria

• Experience of developing, managing or improving knowledge, guidance or information systems.
• Ability to translate complex or technical information into clear, accessible content.
• Experience of engaging with stakeholders to gather, validate and improve information.
• Strong organisational skills with the ability to manage competing priorities.
• Experience using knowledge management or collaboration tools (e.g. SharePoint or similar platforms).
• Understanding of information governance, data protection or records management principles.

Desirable Criteria

• Experience of working in a government, security, compliance or operational delivery environment.
• Knowledge of knowledge management frameworks, taxonomies or content design principles.
• Experience of process improvement or continuous improvement methodologies.
• Experience of data analysis or using insight to inform decision-making.
• Understanding of digital or data-driven environments.

Additional Security Information

Candidates must have, or be willing to obtain SC security clearance.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office Closures

If your location preference is for the following site, it’s important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

This site is:

• Telford Plaza, Telford - moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.

Technical skills

We'll assess you against these technical skills during the selection process:

• Knowledge Framework & Information Structuring
• Governance, Risk & Continuous Improvement

Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC