CRM Manager

CRM Manager
Fashion/Retail Sector
Location: West London
Contract: 3 months
Rate: £200-£300 per day (DOE)
IR35: Inside
Working pattern: West London (3 days in office, 2 days from home)
Start: ASAP
A major UK retailer is looking for an experienced CRM Manager with a strong broadcast and Ometria background to join a fast‑paced team on an initial 3‑month contract.
What you’ll be doing Owning the operational delivery of daily broadcast campaigns
Managing segment selection and stakeholder sign‑off.
Creating a time‑tracking and capacity framework for CRM builds.
Driving efficiency and consistency in Ometria builds.
Supporting and coaching three CRM builders, helping evolve build approaches.
Leading QA tracking, logging errors and producing weekly error‑rate reports.
Producing clear documentation, checklists and repeatable processes for monthly campaigns. What we’re looking for Hands‑on Ometria experience (essential).
Strong broadcast CRM delivery background in a high‑volume environment.
Confident stakeholder management and communication skills.
Proactive, organised, and process‑driven mindset.
Comfortable driving change and improving ways of working. This is a great opportunity to make an immediate impact in a busy retail CRM function.
*Rates depend on experience and client requirements