Client Services Manager

Get your hands on some of the UK's most visible, culture-shaping campaigns, and know your work genuinely makes a difference Job Title: Client Services Manager Salary: Up to £49,000 Location: London and Watford (dual-site) Work Pattern: Hybrid, typically three days in the office About the Company Our client is a major UK consumer brand undergoing a significant transformation, with a strong social purpose at its core. They are building a high-performing in-house agency designed to deliver bold, social-first, audience-led creative at scale. The Role This is a pivotal role sitting at the heart of a newly established in-house creative studio. You will act as the key interface between brand stakeholders and creative teams, leading the end-to-end delivery of integrated, multi-channel campaigns. From BAU through to exciting new campaign launches, you will help shape creative output across a portfolio of high-profile, nationally recognised products. Key Responsibilities Manage the end-to-end delivery of multi-channel campaigns, from briefing through to production and final delivery Act as the primary point of contact between brand, creative, production and media teams Translate client briefs into clear, actionable plans that drive impactful creative work Oversee timelines, budgets, stakeholder feedback and asset delivery Build strong relationships with internal teams and external agency partners Lead campaign reporting, tracking performance and identifying optimisation opportunities Support reactive and fast-turnaround content without compromising quality About You Proven experience in an agency environment, ideally as a strong Account Manager ready to step up or an early-stage Senior Account Manager Experience delivering integrated campaigns across channels including social, OOH, radio, VOD or TV Strong understanding of the creative and production process end-to-end Highly organised, process-driven and confident managing multiple projects simultaneously Able to balance stakeholder management with creative judgement A proactive communicator with the ability to build trust across teams Nice to Haves Experience working on retail or FMCG-style brands Exposure to social-first campaigns or fast-paced content production Understanding of media playout and asset trafficking processes Benefits Bonus scheme Matched pension contributions up to 8.5% 26 days holiday plus additional leave and bank holidays Private medical cover Wellness allowance and access to fitness and wellbeing support Life assurance and enhanced parental leave Why would you want to join/do the job? You will work on campaigns seen by millions across the UK, with tangible, real-world impact. This is an opportunity to be part of a growing in-house agency where you can help shape ways of working, influence creative standards, and deliver standout work that contributes to meaningful social outcomes. *Rates depend on experience and client requirements