Customer Support & System Commissioning Engineer – Studer Audio Consoles

A customer focused role, providing a wide spectrum of technical support for Broadcast and professional audio clients, worldwide.

Evertz is a world leading company in the design of innovative and pioneering broadcast equipment. We currently have a vacancy in our Customers Support team based just outside Reading, Berkshire, UK. We are looking for keen and enthusiastic engineers/technicians with a passion for broadcast audio to join the UK team.

Job Responsibilities:

• Provide first class technical onsite support and service to customers, assuming responsibility for resolving all issues in a professional manner.
• Visit customer’s premises to commission equipment.
• Provide operational & service training.
• Assist with Customer Acceptance Testing when required.
• Provide Hotline and Email-Support for our customer base.
• Monitor all relevant issues and report appropriately.

Basic Qualifications:

• No mandatory formal qualification required, although HND / Degree in Electronics or Engineering as a guide.
• May be qualified through industrial or professional experience, and will have extensive digital audio experience in broadcast or a related professional audio field.
• Will have previous experience testing/servicing/commissioning digital consoles in the audio industry.
• Willingness to learn technical aspects of legacy and current product and be able to self-educate to competency level given access to appropriate resources.

Preferred Qualifications & Desired Competencies:

• Ability to exercise excellent judgement when under pressure to manage difficult issues effectively to ensure good outcomes.
• Ability to work independently under own initiative and unsupervised on-site.
• Team Player: respect for colleagues; communicating with clarity and accountability, pro-actively sharing knowledge and expertise, and asking for assistance where needed.
• Able to adapt to changing demands and conditions and manage unexpected obstacles.
• Customer Focus: Providing exceptional service and quality to external and internal customers.
• Self-Awareness: Accepting responsibility for personal development and actions.

Skills and Knowledge

• Good working knowledge & understanding of modern digital consoles and complex studio infrastructure from both a technical and operational perspective. Previous operator experience is an advantage but not essential
• Good computer and networking knowledge – will be able to set up and troubleshoot PC and Linux based systems, network infrastructure, and the latest Video and Audio over IP technologies.
• A good understanding of techniques & circuitry used in audio equipment including digital audio & power electronics. The ability to analyse circuits and modify designs will be an advantage.
• An understanding of the various environments in which our customers operate, including theory & practice relating to these. .
• Has good administration skills, including Microsoft Office, and CRM.
• Has a working knowledge of modern PCB design and assembly techniques & ESD Special Handling requirements.

Communication

• Must have good interpersonal & communication skills.
• Fluent in English

Planning and Organisation

• Can organise and plan their own work in order to meet tight deadlines, whilst simultaneously working on a variety of projects.
• Manage customer relationships, both internal and external.

Personal Qualities

• Self motivated, with the ability to self-manage time, targets and work load.
• Enthusiastic and always maintains professionalism, even under extreme pressure.
• Flexible, willing and able to travel or work overtime at short notice.
• Excellent attention to detail, following set procedures, quality standards and instructions as required. Also resourceful, with the ability to put forward solutions quickly in difficult situations.
• Willingness to travel both nationally and internationally