Senior Technical Delivery Officer Revs and Bens

Senior Technical Delivery Officer (Welfare, Revenues and Benefits)

Do you enjoy solving complex technical problems and improving services through technology?

Are you motivated by keeping critical public services running securely, reliably and efficiently?

Can you build strong relationships with colleagues, suppliers and stakeholders to deliver systems that support income collection, benefits administration and welfare services for residents across the city?

If so, we'd love to hear from you.

Our Welfare, Revenues and Benefits Technical Delivery Team (WRBTECH) supports some of the council's most critical services, ensuring the systems that underpin revenues collection, benefits administration, welfare support and debt recovery remain secure, reliable and effective. We are seeking a skilled and motivated Senior Technical Delivery Officer to join the team on an initial 12-month fixed-term basis.

This is a hands-on technical role offering the opportunity to play a key part in supporting essential services used by thousands of residents while contributing to system improvements, digital transformation and legislative change.

Fixed term: 12 months

Interviews: 17 November 2026 (TBC)

For an informal discussion, please contact Darren Small: [email removed].

About the Role

This is an exciting opportunity to work at the intersection of technology, service delivery and business improvement.

You will support, develop and enhance systems that enable the delivery of Council Tax, Business Rates, Housing Benefits, Council Tax Reduction, Local Discretionary Social Funds, welfare support and debt recovery services.

Working closely with service teams, ICT colleagues and external suppliers, you will:

• Administer and support business-critical Revenues, Benefits and Welfare systems used daily by frontline services.
• Act as a technical lead for complex incidents, system issues, service requests and data queries.
• Manage and support system upgrades, releases, testing, change control and implementation activities to ensure service continuity.
• Lead or contribute to projects delivering new technologies, legislative changes, digital transformation initiatives and service improvements.
• Analyse system performance, business processes and data to identify opportunities for efficiency, resilience and improved customer outcomes.
• Produce, extract and analyse data to support business intelligence, performance management, statutory reporting and operational decision-making.
• Work collaboratively with suppliers and stakeholders to deliver fixes, enhancements and continuous improvement activities.
• Ensure compliance with information governance, information security, audit and data protection requirements.
• Develop and maintain technical documentation, procedures and knowledge-sharing resources.
• Provide technical advice, guidance and support to colleagues and stakeholders across the organisation.
• Develop specialist expertise in allocated systems or service areas, becoming the team's lead adviser in those areas.
• Support the development of colleagues and, where required, deputise for the Technical Delivery Manager.

About You

We understand that no candidate will have experience in every area listed below. If you can demonstrate relevant technical skills, problem-solving ability and a willingness to learn, we encourage you to apply. Full induction and support will be provided, and you'll be joining an experienced and collaborative team who are committed to helping colleagues succeed.

We are looking for:

• Experience supporting and administering complex, multi-user or business-critical systems.
• Strong analytical and problem-solving skills, including the ability to investigate issues and implement sustainable solutions.
• Experience managing incidents, upgrades, system changes and supplier relationships.
• Experience working with data, reporting tools and business information to support service delivery and decision-making.
• Strong communication and collaboration skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Experience coordinating activity across multiple stakeholders, priorities and workstreams.
• An understanding of information governance, information security and the secure handling of sensitive data.
• A proactive and customer-focused approach to service improvement and technical delivery.

Experience in any of the following areas would be advantageous but we encourage applications from candidates with transferable skills who are keen to learn and develop in the role.

• Revenues, Benefits, Welfare or related business systems, including platforms such as NEC, Civica or similar.
• Local government or public sector environments.
• Systems integration, interfaces and data management.
• SQL, reporting tools, Microsoft 365 technologies or SharePoint administration.
• Digital transformation, system implementation or service improvement programmes.
• Project delivery, agile working or continuous improvement methodologies.
• Coaching, mentoring or supporting the development of colleagues.
• Balancing technical requirements with business and customer needs while identifying opportunities for innovation and improvement.

Why Join Us?

This role offers the opportunity to work on systems and services that directly support residents and help deliver essential public services across Brighton & Hove.

In return, we offer:

• A varied and rewarding role across multiple business-critical systems.
• Opportunities to lead technical projects and contribute to service transformation.
• Exposure to a wide range of technologies, stakeholders and business areas.
• Ongoing learning and professional development opportunities.
• Flexible and hybrid working arrangements, where operationally appropriate.
• A supportive, knowledgeable and collaborative team environment.
• The opportunity to make a genuine impact on services that support residents across the city.

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).

Why work for us?
As a council, we want to:
• be connected
• be confident
• be innovative and creative
• be diverse and inclusive
• be healthy and ps