Ecommerce Customer Services Operations Executive

Ecommerce Customer Services Operations Executive
UK-based / Hybrid | Full-time
Replacement role
About the Client We are partnering with a long-established UK consumer health and wellness business with a strong global footprint. The company develops and manufactures natural healthcare products sold across retail, pharmacy, and direct-to-consumer channels in over 50 international markets.
Ecommerce is a key growth channel, with strong activity across Amazon, Shopify (DTC), and TikTok Shop, supported by a complex supply chain and batch-managed product environment.
We are now hiring an Ecommerce & Marketplace Operations Manager to take ownership of end-to-end digital trading and operational performance.
The Role
A highly operational, hands-on role responsible for managing ecommerce execution across: Amazon Seller Central (3P – core focus) Shopify DTC TikTok Shop You will ensure smooth order flow, strong stock availability, accurate marketplace execution, and a high-quality customer experience.
Amazon is the dominant channel and requires strong Seller Central expertise and operational control. Key Responsibilities Own Amazon Seller Central (3P) operations, performance, and account health Manage catalogue accuracy, SKU changes, and compliance requirements Monitor KPIs (returns, chargebacks, performance metrics) and drive corrective action Oversee Shopify and TikTok Shop fulfilment (pick, pack, ship) Own stock management, replenishment, and availability across channels Manage customer service issues across ecommerce touchpoints Produce regular sales and settlement reporting (Excel / ERP / Amazon) Work across ERP systems, Shopify, and Amazon Seller Central Support international marketplace and operational transitions Skills & Experience Required Strong experience with Amazon Seller Central (essential) Ecommerce operations experience across DTC and marketplaces Strong understanding of stock management, fulfilment, and forecasting Confident using Shopify or similar platforms Strong Excel and reporting capability Experience with ERP systems (SAP preferred) Strong understanding of Amazon KPIs and marketplace operations Able to manage multiple stakeholders in a fast-moving environment Who You Are Hands-on, operational, and highly execution-focused Strong problem solver who takes ownership Comfortable in fast-changing ecommerce environments Highly organised with strong attention to detail Confident working across multiple systems and stakeholders Able to work independently and deliver under pressure *Rates depend on experience and client requirements