Customer Service Advisor

Customer Service Advisor - TonbridgeSalary: £30,000

Our client, a reputable company who are a specialist in their field, is hiring a friendly and professional Customer Service Advisor to join their team in Tonbridge. This is a fantastic opportunity to be part of a dynamic environment where delivering exceptional customer experiences is at the heart of everything they do.

What you will be doing:
* Accurately processing customer orders received via phone, email, and online systems.
* Responding promptly to customer enquiries, complaints, and requests, ensuring service level agreements are met.
* Collaborating with warehouse and procurement teams to guarantee timely delivery and resolve shipping issues.
* Monitoring back-order reports and updating customers on potential delays.
* Pro-actively cross-selling and upselling products in line with promotions.
* Maintaining and updating customer records in the ERP system (Orderwise).
* Providing administrative support to sales teams, including preparing quotes and tracking orders.
* Recording complaints to support root cause analysis and improve service quality.
* Ensuring compliance with company policies, including data privacy standards.

What you will bring:
* Over two years' experience in customer service, order processing, or administration, ideally within wholesale or distribution.
* Strong organisational skills with the ability to multitask and prioritise effectively.
* Calmness under pressure in a fast-paced environment.
* Excellent verbal and written communication skills.
* Attention to detail and a proactive approach.
* Knowledge of office supplies or stationery products is a plus.
* Experience with sales order systems and Microsoft Office tools.

Join a company that values customer satisfaction and offers a supportive team environment. If you are passionate about delivering great service and thrive in a busy setting, we would love to hear from you!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.