Technical Account Director

Technical Account Director - Facilities Management

Location: London / South East - Multi-Site Portfolio

Salary: Up to £95,000 + Car Allowance + Bonus

Employment Type: Permanent, Full-Time

Sector: Facilities Management / Hard Services

The Opportunity

300 North are recruiting for an experienced Technical Account Director to join a leading national Facilities Management provider, taking responsibility for the operational and technical delivery of a large coportate office space porfolio. 

This is a senior leadership opportunity within an established and growing organisation, offering significant autonomy to influence operational strategy, develop engineering capability and drive improvements across a complex, multi-site estate.

Our client is looking for a commercially astute, engineering-led operational leader who can challenge existing practices, introduce innovation and develop a more proactive approach to facilities management.

The portfolio comprises approximately 180 properties, predominantly across London, the South East and Midlands, with an established operational team and a demanding, high-profile client base.

Key Responsibilities

• Take full operational and P&L responsibility for a £25m Facilities Management portfolio.

   

• Lead, manage and develop Senior Account Managers and technical operational teams.

   

• Review and enhance the existing service delivery structure to improve performance, efficiency and customer satisfaction.

   

• Develop strategies to increase engineering self-delivery and reduce reliance on subcontractors.

   

• Provide senior technical leadership across mechanical, electrical and building services operations.

   

• Drive technical compliance, health and safety, operational excellence and engineering best practice.

   

• Develop proactive asset management and lifecycle replacement strategies using CAFM, PPM and reactive maintenance data.

   

• Work alongside energy and sustainability specialists to identify building performance improvements and investment opportunities.

   

• Identify and develop additional revenue opportunities through remedial works, minor projects and service enhancements.

   

• Build and maintain strong relationships with senior client stakeholders, providing technical guidance and commercially sound solutions.

   

• Support contract retention, continuous improvement and future business growth.

   

Experience Required

We are particularly interested in candidates who have progressed through a technical or engineering background into senior operational management.

The successful candidate will demonstrate:

• Significant experience managing large, complex, multi-site Hard FM contracts or portfolios.

   

• Strong mechanical, electrical or building services knowledge.

   

• Proven P&L management and commercial accountability.

   

• Experience leading senior operational and technical management teams.

   

• A demonstrable track record of implementing operational change, improving service delivery and driving efficiencies.

   

• Excellent senior stakeholder management and client relationship skills.

   

• Experience developing engineering self-delivery strategies, asset management programmes and lifecycle plans.

   

• The confidence to challenge existing working practices and introduce new solutions.

   

• Strong strategic thinking combined with a hands-on, delivery-focused leadership style.

   

Experience within commercial property, managing-agent environments, mixed-use developments or large residential portfolios would be advantageous, although candidates from other technically complex FM environments will also be considered.

We would also welcome applications from ambitious Account Directors currently managing portfolios of £10m+ who are ready to take the next step in their careers.

Salary & Benefits

• Basic salary up to £95,000 per annum.

   

• Car allowance.

   

• Annual bonus opportunity.

   

• Company pension.

   

• Supportive senior leadership team.

   

• Genuine opportunity to influence operational strategy and future business growth.

   

• Long-term career development within an expanding national organisation.

   

Please apply to Joe @ 300 North