Repairs Manager

We currently have a permanent vacancy for a Repairs & Maintenance Manager to join our team based in Ely.

Main Purpose of the Role

To lead and manage the operational teams responsible for the delivery of responsive repairs and maintenance services, ensuring high standards of performance, customer service and operational efficiency.

The successful candidate will combine strategic thinking with a hands-on operational approach, driving continuous improvement and ensuring that contractual obligations and business objectives are consistently achieved.

Main Duties & Key Responsibilities

• Lead and manage teams of Works Supervisors and Site Engineers operating across designated geographical regions, delivering responsive repairs and voids maintenance works.
• Manage the administrative team responsible for repairs administration, customer and client relations, performance monitoring and reporting.
• Act as the main point of contact for client organisations in relation to contract management, performance and service delivery.
• Manage all forms of customer and client feedback, complaints and queries, ensuring appropriate action is taken and championing a customer-focused approach throughout the business.
• Support senior management in the preparation of tenders, bids and proposals for new contracts and business opportunities.
• Oversee the 24/7, 365-day out-of-hours emergency call-out service delivered on behalf of clients, ensuring an effective and responsive service at all times.
• Maintain and enhance the company’s reputation for delivering high-quality performance across existing contracts.
• Drive operational performance and service excellence when implementing and mobilising new contracts.
• Ensure accurate performance data is produced, analysed and reported, using management information to identify trends, address issues and drive improvements.
• Translate company objectives into effective operational plans, measurable outcomes and successful service delivery.
• Work collaboratively with colleagues and fellow managers to achieve wider business objectives and promote a consistent approach to operational management.
• Take responsibility for monitoring and managing all aspects of Health, Safety and Environmental compliance within the area of responsibility, ensuring that relevant legislation, policies and procedures are followed.