Sales/Customer Service Administrator

An established manufacturing business is currently recruiting for a Sales/Customer Service Administrator to join their busy commercial team. This role would suit an organised administrator with strong customer service skills and the ability to support the business activity in a fast-paced environment.

The position involves working a rotating shift pattern (once a month) to support customers across different time zones. 

Key responsibilities:

• Handling customer enquiries by telephone and email delivering excellent customer service
• Processing sales orders accurately and efficiently
• Preparing quotations and entering pricing information into internal systems
• Setting up new customer accounts and maintaining existing records
• Supporting the sales team with day-to-day administration
• Assisting with marketing administration, including data collection 
• Managing customer queries and resolving issues in a professional manner
• Updating CRM or ERP systems with accurate information

Skills and experience required:

• Previous experience in an administrative, sales support or customer service role
• Confident telephone manner and strong communication skills
• Good IT skills, including Microsoft Office
• High attention to detail and strong organisational ability
• Ability to work independently and as part of a team

Additional Information:

• 37.5 hours per week on a rotating shift pattern, including late shifts
• Company pension scheme
• Private medical insurance
• 26 days annual leave plus statutory holidays
• On-site parking
• Additional pay when required to work late shift (12-10pm)
• Mon-Fri 8-4.30, early finish on Fridays or Fridays off when on late shift
• Salary dependent on experience

This role offers an opportunity to join a stable and well-established business and gain experience supporting both sales and marketing functions.

This role is being advertised by MKT Partnerships Ltd on behalf of our client.