Resident Experience Manager

Resident Experience Manager

We cannot offer Visa sponsorship 

Location: Manchester
Hours: 32 hrs
Pay: £15 p/h + Personal training

The role: We are looking for a friendly, enthusiastic and proactive Resident Experience Manager to help deliver an exceptional experience within a premium residential leisure facility. This is a varied, customer-facing role, ideal for someone who enjoys building relationships, organising events and creating a welcoming community for residents.

Key Responsibilities

• Deliver outstanding customer service and act as the main point of contact for residents.
• Plan and coordinate resident events, wellbeing initiatives, fitness challenges and social activities.
• Build strong relationships with residents, encouraging engagement and gathering feedback.
• Promote events, activities and services to increase participation.
• Manage bookings, enquiries, complaints and day-to-day resident communications.
• Work closely with the Gym & Spa Manager, Estate Management and other stakeholders.
• Support the day-to-day operation of the leisure facilities, ensuring high standards of cleanliness, safety and presentation.
• Oversee front-of-house staff and support gym inductions, pool checks and operational procedures.
• Deliver personal training sessions or fitness classes where appropriately qualified.

What We're Looking For

• Previous experience in a similar customer-facing or resident experience role.
• Excellent communication, organisational and interpersonal skills.
• A creative and proactive approach to planning events and engaging residents.
• Ability to work independently, manage priorities and deliver excellent service.
• A genuine passion for health, wellbeing and creating positive experiences.
• Level 2/3 Fitness Instructor qualification desirable.

  Why Join motive8? This is a fantastic opportunity to make a real difference to the resident experience, bringing fresh ideas to life and helping create a welcoming, active and engaged community. If you're passionate about people, wellbeing and delivering exceptional experiences, we'd love to hear from you!  

4Leisure Recruitment has been engaged as Motive8's recruitment partner. 4Leisure Recruitment is an independent recruitment partner and is not involved in the hiring process. 4Leisure Recruitment do not use or store your details for any purpose other than for this job application.