Funeral Service Crew

Job Overview

• Role: Funeral Service Crew

• Location: Torquay, TQ2 7NY (covering the Torquay area) (Must hold a full UK manual driving licence)

• Pay Rate: £13.24 per hour plus benefits

• Contract Type: Part-time (16 or 30 hours per week)

• Working Pattern: Monday to Friday, 8:00 AM to 5:00 PM, plus an on-call rota (1 in every 6 weeks: Monday to Friday, 5:00 PM – 8:00 PM, and Saturday to Sunday, 8:00 AM – 8:00 PM).

• Closing Date: 30-10-2026

What You’ll Do

You don't need previous experience in the funeral industry, as full training and ongoing support are provided. Typical duties include:

• Compassionate Care: Collect the deceased from various locations and scenarios in a professional, empathetic manner, and assist with personal care and preparation for viewings and funerals.

• Funeral Operations: Bear coffins on the day of the funeral, drive funeral vehicles, and maintain the cleanliness of equipment and facilities.

• Safe Handling: Safely lift, carry, and move coffins following correct techniques and health and safety guidelines.

• Administration: Maintain client management applications daily, inputting detailed and timely information to keep records accurate and updated.

What You’ll Bring

We are committed to making our roles as accessible as possible. To thrive in this role, you will need:

• Driving Licence: A full manual UK driving licence is essential.

• Physical Capability: The ability to perform the physical aspects of the role (such as manual lifting), with appropriate training and equipment provided.

• IT Skills: Good IT confidence to use devices (computers, tablets, smartphones) and learn new internal applications.

• Empathy & Composure: The ability to react calmly and compassionately in emotional circumstances, delivering a sensitive approach to customer service.

• Attention to Detail: Strong accuracy to ensure all regulatory policies and processes are strictly adhered to.

• Note: Please consider your comfort levels with direct physical contact with the deceased as part of normal daily duties.

Fantastic Benefits Package

When you secure this role, you’ll receive great support and comprehensive benefits, including:

• Competitive Pay: £13.24 per hour.

• Generous Holiday: Starting from 31 days holiday per year (including bank holidays, pro-rata).

• Colleague Discount: 30% off Co-op branded products and 10% off other brands in food stores.

• Pension Scheme: Employer contributions of up to 10%.

• Financial Wellbeing: Access to Stream (a money management app giving you access to a percentage of your pay as you earn it).

• Health & Support: 24/7 Employee Assistance Programme, virtual GP services, and free eye tests.

• Career Development: Endless opportunities for progression and apprenticeships.