Client Manager

A leading, professional services firm who support clients globally are adding to their team and are recruiting for a Client Manager. This is a client relationship based role where you will work with a portfolio of members and nurture, develop and support your members over the phone. There is no selling involved as you will support the existing members and build a first-class, long-standing relationships. You will be part of a small, friendly team who work hard and have fun along the way. Most importantly, if you have a well behaved doggy then they can also be part of the team as the business promote employee well-being and there is usually at least one pup if the office helping you out.

The job –

• Maintaining and building relationships with current members
• Continuous communication with members ensuring complete satisfaction with current services and products
• Advising on other potential products the business can offer their members
• Escalating and resolving any issues or areas of concern by members
• Updating the CMS system
• Managing client accounts with invoicing, marketing, events, payments and tracking
• Various admin duties such as data analysis and development

The person –

• Proven track record in building strong client relationships over the phone or in person
• Very confident in speaking directly with clients across the globe
• Some experience creating invoices, tracking and chasing payments
• Demonstrable experience setting and managing customer expectations
• First class written and verbal communication skills is essential
• Experienced in MS Office and various CMS systems is desirable

The role is based 4 miles out of Solihull town centre in a village called Catherine-De-Barns and your own transport is essential due to lack of public transport and the idyllic location the beautiful offices are based. Flexible, hybrid working is available after completion of probation. Free parking, flexible benefits and perks, supported personal development, international travel if desired. A relaxed dress code and standard hours of 9am-5pm which can be flexed to suit personal/home commitments. Plus, if you have a well behaved doggy then they can also be part of the team as the business promote employee well-being.