Team Leader - Nottingham

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Job Reference vuecinema/TP/6671/450

Apply for this job Contract Type: Part Time Contract Details: Part Time Salary: Hourly rate Working Hours: 32 Location: The Cornerhouse Nottingham Closing Date: 05/11/2026

Job Introduction

Overall Purpose 

Our team leaders support our customer assistants and managers whilst also engaging with our customers and contributing to the overall performance of the cinema. 
 
As the first step into management in our cinema, you will lead by example and help to build a high performing team. This is a great opportunity to develop your leadership skills and grow your passion to deliver a great customer experience.  
 
What Will I Be Doing? 
 

• Deliver excellent customer service standards ensuring that all team members provide a warm, professional and efficient service
• Lead by example in guiding customers from entry to exit, ensuring that every touchpoint is handled professionally
• Support and find solutions for any issues such as ticketing and seating errors or technical issues in a quick and efficient manner
• Share relevant and important information with team members, keeping everyone updated on the latest objectives
• Promote upcoming screenings and special events to customers 
• Ensure high standards of customer service are maintained during both peak and off-peak times
• Assist management with the onboarding of new team members – helping to upskill in operational tasks, customer service techniques and knowledge of cinema offers and retail promotions
• Observe and mentor team members, regularly delegating tasks to help exceed daily targets and being on hand to support with any queries  
• Manage shift operations and ensure the efficient opening and closing of the site with general keyholder duties
• Ensure all health and safety policies are followed by conducting regular safety checks across all cinema areas and take action on any risks identified
• Ensure high standards of cleanliness and hygiene are kept across all areas of the cinema, from retail counters and foyer areas to toilets and seating areas 
• Support the management of stock levels to ensure the uninterrupted flow of service (e.g., food, beverages and cleaning supplies) 
   

What Skills Do I need? 
 

• Previous experience within the retail, leisure or hospitality sector is preferred  
• Clear and confident communication with customers and team members 
• Ability to lead, motivate and support team members with their daily tasks  
• Able to remain calm, flexible, and effective in a fast-paced, high-pressure environment  
• Maintains a clean, presentable uniform and professional appearance 
• Takes accountability and has the eagerness to learn and develop new skills  
• Has a proactive and solution-focused mindset with a can-do attitude
•  Has enthusiasm and passion for cinema   
  
  

Life at Vue 

Vue UK & Ireland is part of Vue International, one of the world’s leading cinema operations, managing the most respected brands in major European markets and spanning eight countries, 224 sites and 1,962 screens.  
Working with us means joining a team that lives and breathes unforgettable experiences. We invest in the latest tech, obsess over every little detail, and pour over the data to make things as good as they can possibly be.  
Our standards are high, but we don’t take ourselves too seriously – we’re all about working together and embracing different perspectives because that’s how we genuinely improve what we do.  
Join us in our mission to deliver the ultimate big screen experience.  

Our Core Values 

• Analytical: Big picture thinking and detail enables informed decisions 
• Belonging: Our narrative is one and inclusive team – where everyone’s voice matters 
• Collaboration: We are in this together - working to offer the best experience for our customers and team 
• Customer focus: Our customers are our main priority and at the center of everything we do 
• Dynamic: We are inquisitive problem solvers and not afraid of a challenge  
• Excitement: The world of big screen entertainment is continuously evolving and we wouldn’t have it any other way 

 
Key Benefits  

• Personal holiday allowance plus bank holidays 
• Competitive pension scheme 
• Wellbeing support 
• Unlimited digital cinema pass for you and monthly guest passes available too 
• Discounts off our food and beverage 

Equal opportunities 

Vue is committed to ensuring that policies, proc