Workshop Supervisor

Location: Leicester
Salary: From £37,500 per annum + Performance Bonus Scheme
Job Type: Permanent, Full-Time

We are seeking an experienced and motivated Workshop Supervisor to join our growing team in Leicester. This is an excellent opportunity for a skilled professional with previous experience in an accident repair centre environment who is looking to take the next step in their career with a well-established and supportive company.

The successful candidate will possess strong leadership and management skills, excellent customer service abilities, and a thorough understanding of compliance requirements and industry standards within the vehicle repair sector.

Key Responsibilities

Workshop & Team Management

• Supervise the day-to-day operations of the workshop to ensure productivity and efficiency targets are achieved.
• Lead, motivate, and support workshop staff to maintain high performance standards.
• Allocate workloads effectively and monitor progress to ensure deadlines are met.
• Promote a positive working environment focused on teamwork, safety, and continuous improvement.
• Conduct regular team briefings and performance reviews.

Customer Service & Complaint Handling

• Deliver exceptional customer service and maintain strong client relationships.
• Handle customer enquiries, concerns, and complaints professionally and efficiently.
• Ensure repairs are completed to the highest quality standards and customer expectations are met.
• Liaise with customers, insurers, and suppliers where required.

Compliance & Auditing

• Ensure all workshop activities comply with relevant industry regulations, health and safety requirements, and company policies.
• Maintain accurate records and documentation for auditing purposes.
• Support internal and external audits and implement any required corrective actions.
• Monitor compliance with quality standards and manufacturer guidelines.

Technical & Administrative Duties

• Oversee repair processes and ensure work is completed to the required specifications.
• Monitor workshop equipment, maintenance schedules, and resource requirements.
• Assist with estimating, job tracking, and workflow planning.
• Complete administrative tasks and reporting accurately and within deadlines.
• Support the management team with operational improvements and process development.

About You

To be successful in this role, you will have:

• Previous experience working in an accident repair centre or similar automotive workshop environment.
• Proven supervisory or management experience.
• Strong leadership and people management skills.
• Excellent communication and customer service abilities.
• Good understanding of compliance requirements, auditing processes, and industry standards.
• Strong organisational and problem-solving skills.
• A proactive and hands-on approach to work.

Important Information

The successful candidate will be required to undergo a police vetting process before successfully completing their probation period. This process may take several weeks and will run alongside your employment during probation.

Benefits

We offer a competitive package including:

• Company Pension Scheme
• Performance Bonus Scheme
• Additional Holiday Entitlement
• On-Site Parking
• Regular Social Events
• Free Refreshments
• Free Lunch Once Per Month
• Employee Discount Scheme

If you are an experienced workshop professional looking for a rewarding leadership role within a growing business, we would love to hear from you. Apply today and become part of our successful team.

If you are interested in this role please apply directly through this website or for more information contact Nat Wolski at James Grace