Customer Service Representative at Cardiff CF10 4UW

Please send your cv and cover letter.

Job Specific Requirements 1. To provide accurate, meaningful and consistent advice to customers, ensuring that they understand the action which will be taken. 2. To listen patiently, to empathise with the customer’s situation and convey a genuine desire to help and support. 3. To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of first time call resolution and customer satisfaction. 4. To work with current and emerging technology to enhance customer contact services. 5. To ensure continuous improvement, initiating, facilitating and responding to change in a positive manner.