Technical Operations Executive

Purpose of Role 

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The Football Association of Wales is looking to appoint an experience administrator to support the alignment and delivery of programmes within the Technical Department. 

Key Areas of Accountability / Responsibility

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High Performance Strategy

• ​Work with the Head of Technical Operations to ensure the 6 pillars of the High performance strategy are provided with operational and administration support. 
• Support coordination and planning of all technical partnership events including UEFA Share Study Visits, Analysis Conferences, and FIFA Technical development programmes. 
• ​Continuously support the technical team to improve processes across the programmes.
• Ad hoc project support for the Technical department.
• Support the planning and delivery of the FAW Coaches Conference annually.
• A commitment to safeguarding children and adults at risk, including compliance with all FAW safeguarding policies and procedures.

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On Pitch Education Operations

• Work with the Coach Education team to provide operational and administration support for all levels of the pathway including Grassroots, Elite and CPD programmes. 
• Support alignment with the UEFA Coaching Convention, maintaining consistency and compliance with UEFA standards and criteria across the pathway.
• Work with the wider technical team to support their education offers including Medical, Talent Id and Analysis. 
• Budget tracking; monitoring sales income and expenditure. 
• Manage and administer purchase order documentation linked to invoicing. 
• Logistics and Course Management; coordinating facilities, hotels, travel, catering. 
• Manage admissions panels, scheduling, course calendars and planning meetings with relevant leads and support staff. 
• Support ongoing relationships with key stakeholders, such as UEFA, FIFA, other governing bodies, coaches, clubs and leagues. 

Data & Technology

• Supporting the ongoing delivery and processes associated with the FAW Learning Management System (LMS). 
• LMS Course building; to include class set up, resources, modules, automated emails to ensure courses go live publicly correctly. 
• Ongoing Database management; maintaining records of Coaches, Education and support staff. 
• Supporting the Coach Registration process on COMET
• Customer service support using the Freshdesk system. 
• Invoices, Sales and Reporting via the Stripe payment system linked to the LMS. 
• Support with the development and maintenance of current systems to include; Coach Cymru, Coaches Voice, FAW Licences App and the Assessment App. 

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Reporting & Partnerships

• ​Support with new and existing partnerships including Chase, Coaches Voice, Universities and International partners. Including panel meeting support, reporting and contract activations. 
• Preparing reports for stakeholders including internal boards, UEFA, FIFA, Sport Wales

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Person Specification

Qualifications and Experience

• A minimum of GCSE standard education but ideally educated to A level standard or equivalent. 
• Experience of working in a similar role, at least 12 months administration experience is essential. 
• Experience of project and/or event management 

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Knowledge, Skills and Behaviours

• Experience of Microsoft applications, for example Word, Excel, Outlook and PowerPoint are essential
• Knowledge of of data entry and databases
• Excellent organisational and communication skills
• Good attention to detail
• Strong customer service skills
• Ability to manage multiple priorities.
• Ability to work independently and as part of a team

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Role Specific Requirements

• Driving license or access to reliable transport to travel around Wales as needed. 
• Enhanced DBS Disclosure required. 
• The ability to work outside of normal working hours on occasion to include weekend working. 
• Ability to speak Welsh would be advantageous