Registration Administrator - Welsh Speaking

£13.00 per hour | Hybrid Working | Cardiff (CF10)

Are you a fluent Welsh speaker with strong administration and customer service skills? We are currently recruiting for a Welsh Speaking Registration Administrator to join a professional organisation on a temporary basis to start asap.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment, supporting customers, processing information accurately and making a positive contribution to a busy team.

The Role

You will be responsible for maintaining professional registration records, processing applications and providing excellent support to customers via telephone, email and occasionally face-to-face.

The role combines administration, data management and customer service, requiring strong attention to detail and the ability to work accurately with confidential information.

Key Responsibilities

• Review, process and maintain registration applications and records
• Ensure information is accurate, complete and compliant with data protection requirements
• Update customer records and personal details
• Process payments and related administration
• Support data cleansing and reporting activities
• Respond to customer enquiries via telephone and email
• Provide advice and guidance on registration processes and requirements
• Support users with online systems and applications
• Handle incoming telephone enquiries throughout the day
• Maintain confidentiality when dealing with sensitive information
• Work collaboratively with colleagues to deliver a high-quality service

Essential Requirements

Welsh Language Skills (Essential)

• Fluent spoken Welsh
• Ability to read and understand work-related materials in Welsh
• Ability to understand Welsh conversations in a professional environment
• Ability to write emails and correspondence in Welsh

Experience & Skills

• Previous experience within a customer service or administrative role
• Experience using Microsoft Office, including Word, Outlook and Excel
• Experience using databases or electronic record systems
• Strong attention to detail and accuracy
• Excellent communication skills
• Ability to organise and prioritise workload effectively
• Ability to follow processes and procedures accurately
• Proactive approach to problem-solving
• Ability to guide and support users through online processes
• Ability to work effectively as part of a team

We will be reviewing applications as soon as we receive them so please apply as soon as you re able to

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.