Community Support Adviser

Community Support Adviser

About The Role

Community Support Adviser | Hull | Part time, 20 hours per week flexible between Monday to Friday, 9am to 5pm | Fixed term contract until 31 March 2027 with possibility to become permanent subject to funding | £14,509.14 per annum for 20 hours per week (full time equivalent salary £25,391 per annum, pro rata) 

Could you be the person who makes sure someone’s voice is heard when they need it most? 

At Alzheimer’s Society, we believe no one should face dementia alone.

As a Community Support Adviser, you will be a reassuring and supportive presence for people living with dementia and those close to them. You will listen to what matters to each person, provide trusted information, guidance and emotional support and help them feel more confident about what happens next.

At the heart of this role is advocacy. You will help make sure the person living with dementia remains at the centre of conversations and decisions about their care and support. You will represent their wishes, help them express what matters to them and have the confidence to speak up and respectfully challenge decisions or approaches when their voice is not being heard.

You do not need previous experience in dementia, healthcare or social care. What matters most is your ability to listen, build trust, see a situation from someone else’s perspective and stand alongside them when they need support.

Where you will work

This is an active, mainly community based role requiring regular travel across the Hull region.

You will spend much of your time meeting people in their homes and in community settings across the Hull region. Some planning and administration can be completed from home. However, the role is primarily face to face and focused on building trusted local connections, so the ability to travel regularly is essential.

What you may do each day

No two days will be quite the same. 

You may support people living with dementia and those close to them, provide guidance face to face or by phone, advocate for their wishes in conversations with professionals and help them understand the support available. You may also respond to new referrals, support local groups such as Singing for the Brain and Carers Peer Support, connect people with ongoing support in their community and build relationships with local organisations while representing Alzheimer’s Society.

Your transferable skills could come from customer service, housing, education, advocacy, community work, volunteering or another people focused role.

If you are someone who listens with empathy, builds trust and has the confidence to speak up for what matters to another person, we would love to hear from you. We will provide training and ongoing support to help you develop your dementia knowledge and confidence.

This role is known internally as Dementia Adviser.

About you

You could thrive in this role if you:

• Are confident advocating for another person and making sure their voice, wishes and choices are heard.
• Can respectfully challenge others when the person you are supporting is not being fully heard or understood.
• Build warm, trusting and person centred relationships.
• Listen with empathy and see situations from another person’s perspective.
• Communicate clearly and compassionately with people from different backgrounds and with professionals.
• Recognise when to seek further support or raise a concern, including safeguarding concerns.
• Stay organised in a busy environment, balance competing priorities and maintain accurate, confidential records.
• Are comfortable using IT and working collaboratively with teams and other professionals.

About Alzheimer’s Society

Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we’re working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer’s Society.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer’s Society.

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.

Giving back to you

Our employees work hard every day to make a true difference in people’s lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer’s Society.

You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.