Customer Service Administrator

Customer Service Administrator – Glasgow – £13.00–£13.50 Per Hour

£13.00–£13.50 Per Hour DOE | Monday to Friday | Early Finish Fridays | No Weekends | Friendly Office Team

People Solutions are currently recruiting for a Customer Service Administrator to join our well-established client based in Glasgow.

This is a fantastic opportunity offering competitive hourly pay, consistent weekday working hours, an early finish every Friday and the chance to join a friendly, close-knit office team within an established business.

We are looking for an experienced Customer Service Administrator who is confident handling customer enquiries, processing orders and managing complaints. Experience using Microsoft Dynamics 365 Business Central would be advantageous.

This position is ideal for applicants who have previously worked as a Customer Service Administrator, Sales Administrator, Customer Service Advisor, Order Processing Administrator or Sales Support Administrator.

Shifts

 • Monday to Thursday: 09:00–17:00
 • Friday: 09:00–16:00
 • No weekend working

Rates of Pay

 • £13.00–£13.50 per hour, depending on experience

Benefits

As a Customer Service Administrator, you will receive:

 • Competitive hourly pay based on experience
 • Monday to Friday working hours
 • Early finish every Friday
 • No weekend working
 • Friendly and supportive office environment
 • Opportunity to join an established business
 • Varied customer service and administration responsibilities
 • Ongoing support from People Solutions

Day-to-Day Duties

As a Customer Service Administrator, your duties will include:

 • Answering incoming calls and handling customer enquiries professionally
 • Responding to customer emails promptly and accurately
 • Managing customer complaints in line with company procedures
 • Processing customer orders accurately using internal systems
 • Using Microsoft Dynamics 365 Business Central or similar business management software
 • Maintaining accurate customer records and updating order information
 • Liaising with sales, management and other departments to resolve customer queries
 • Providing customers with updates and resolving issues efficiently
 • Supporting the wider office team with general administrative duties
 • Managing multiple tasks while maintaining accuracy and attention to detail
 • Building positive relationships with customers and colleagues

Essential Skills

As a Customer Service Administrator, you will need:

 • Previous customer service or office administration experience
 • Experience processing customer orders accurately
 • Previous experience handling customer complaints
 • Confidence communicating with customers over the telephone and by email
 • Experience using CRM, ERP or order management systems
 • Good Microsoft Office and general IT skills
 • Excellent written and verbal communication skills
 • Strong organisational skills and attention to detail
 • Ability to prioritise workloads and manage multiple responsibilities
 • Professional, friendly and approachable manner
 • Ability to work independently and as part of a small team

Desirable Experience

 • Experience using Microsoft Dynamics 365 Business Central
 • Experience managing sales orders and customer records using Business Central
 • Previous experience within a sales administration or customer service department

About You

We are looking for a confident, personable and proactive individual who enjoys providing excellent customer service and being part of a supportive team.

You will be joining a close-knit office environment, working alongside colleagues from senior management, sales, marketing and other departments.

The ideal candidate will be comfortable handling challenging customer conversations, confident using computer systems and capable of managing a varied workload while maintaining high standards of accuracy.

A positive attitude, professional approach and willingness to support colleagues will be important to your success in this role.

Training Provided

 • Training on company products, systems and customer service procedures
 • Industry-related training and ongoing support throughout your assignment

Apply

If you’re an experienced Customer Service Administrator looking for a Monday to Friday opportunity in Glasgow with an early Friday finish, apply today with your updated CV or contact our recruitment team for more information.

People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process.