Cloud Technical Engineer - Truro

Cloud Technical Engineer
Location: Truro, Cornwall (hybrid working)
Salary: £40,000

Focus Group is a £300m-revenue, 1,500-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we’re scaling rapidly and investing in AI (artificial intelligence) to transform how we operate and how we serve our 30,000 SME (small and medium-sized enterprise) customers. As we continue to expand our portfolio and grow through strategic acquisitions, we’re committed to setting new industry standards in managed service excellence and redefining what world-class technical support means today.
Our cloud engineering team designs and delivers innovative solutions for a wide range of valued customers, using cloud native technologies (tools built to run on the internet rather than on a customer’s own equipment). We’re looking for highly skilled, experienced cloud engineers to join our cloud practice in Truro.

If you want a fast-paced role where every day brings something new, this could be a great fit. You’ll work alongside other highly skilled cloud engineers, share knowledge and solve technical problems together. We’re committed to your development and career progression, and you’ll learn from experienced colleagues who are passionate about what they do. We care about everyone’s wellbeing and work life balance, and we work hard to keep our culture supportive, inclusive and collaborative, so everyone feels valued.

Key Responsibilities

• Provide technical consultancy and in-depth technical delivery on large and complex projects.
• Deliver a high quality experience for valued customers, remotely or on site, in the design and deployment of their ICT (information and communications technology) solutions.
• Act as an escalation point for your area of specialism, taking on complex faults and escalations.
• Work regularly with technical pre-sales consultants, project management teams, 3rd Line Engineers (our most senior technical support engineers) and Service Desk Engineers to deliver successful outcomes.
• Audit and document customer solutions to an exacting standard.
• Lead and support other engineers on complex project delivery, and lead a team of engineers on small, medium and large projects, remotely or on site.
• Lead and contribute to technical discussions with valued customers on requirements, scoping and design during the pre-sale, proof of concept (a small trial to show a solution works) and delivery phases.
• Work with management, colleagues, valued customers and vendors to deliver solutions that meet project requirements.
• Provide and document best-practice solution design before, during and after the sale.
• Deliver projects within agreed time budgets and KPIs (key performance indicators).
• Produce technical statements of work and low-level project plans.

Skills, Knowledge and Expertise

Essential

• Proficiency in Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive for Business and Teams.
• Experience of Microsoft 365 administration, including user and licence management, security and compliance, and service health monitoring.
• Strong troubleshooting skills for complex Microsoft 365 issues, such as email delivery, authentication and collaboration tools.
• Experience of migrating users and data to Microsoft 365 with minimal disruption to the business.
• Knowledge of implementing and maintaining security best practice in a Microsoft 365 environment.
• Familiarity with automation tools and scripting languages such as PowerShell, to streamline operations and improve efficiency.
• Understanding of networking concepts and protocols, including DNS (Domain Name System), TCP/IP (the rules computers use to communicate over networks), VPN (Virtual Private Network) and firewalls.
• Ability to monitor the health and performance of Microsoft 365 using tools such as Azure Monitor.
• Strong project management skills, including building detailed plans, managing timelines and allocating resources.
• Excellent problem-solving skills and the ability to work closely with developers, IT teams and business stakeholders.
• Strong verbal and written communication, including documenting procedures, configurations and troubleshooting steps, and training and supporting colleagues and end users.
• A commitment to keeping up to date with Microsoft 365 updates, features and best practice.
• A full, valid UK driving licence.

Desirable

• Knowledge of networking concepts and protocols specific to Microsoft 365 services.
• Familiarity with third-party tools and add-ons for Microsoft 365.
• Experience of ITIL (Information Technology Infrastructure Library) or other IT service management frameworks.

Internal Job Level Reference: Specialist / Team Leader

Benefits

• Holiday Allowance - 24 days + bank holidays + birthday leave. 
• Hybrid working options. 
• Enhanced maternity, paternity and adoption leave. 
• Paid volunteering day * regular charity events.
• Wider company benefits across health, financial wellbeing, Pension etc.