HR Service and System Improvement Adviser

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Job Reference staffscc/TP/21/4866

Apply for this job Number of Positions: 1 Contract Type: Fixed Term Full Time Contract Details: Fixed term for 8 months Salary: £40,444 - £45,529 Working Hours: 37 Location: Staffordshire Place 1, Tipping Street, Stafford ST16 2LP Closing Date: 08/11/2026 Job Category: HR/OD/Training Directorate: Finance and Resources Business Unit: People Services

Job Introduction

This role offers a fantastic opportunity to support our People Services Team to implement and update new and existing HR systems and processes. You’ll be joining us at a pivotal time as we commence the build and implementation of our new Oracle ERP system.

This a fixed term contract for 8 months to provide additional resource to the team during the implementation phase of our new system. With your HR and systems experience, you'll be supporting our employees and managers to use our current payroll system functionality and investigating payroll/HR related queries; as well as supporting on the development of our new system configuration and process design. It will involve lots of data validation, so be prepared for lots of analysis and spreadsheets!

This role is based in Stafford and operates within a hybrid working model. A minimum of two office-based days per week is required, however there may be the requirement for additional office days during peak times.

Main Responsibilities

As a Service and System Improvement Adviser, you will:

• Support digital transformation – Contribute to the implementation of payroll/ERP system changes including HR process mapping, system knowledge, testing, communications, developing user guides and undertaking training.
• Data Analysis – extract and manipulate data within excel for data validations within our current payroll system to ensure it is accurate and ready for transferring into our new ERP system. Analyse and present your data/findings to various stakeholders to identify trends, data gaps, data accuracy or utilising data to support a change in process. 
• Solve complex problems – Use your analytical skills to investigate and resolve either a HR terms and conditions query (such as occupational maternity pay), a system issue or a pay related query. This will include using your HR knowledge to review existing data, processes and systems to identify root causes and deliver effective solutions.
• Support on process improvement – Ensure our HR processes are efficient, streamlined, and deliver excellent service to our customers.
• Be our HR systems expert – Act as the go-to person for complex HR system queries. This includes supporting our employees and managers on accessing our HR systems and using its functionality to undertake HR/payroll actions. Where queries cannot be resolved, escalating and working closely with our system provider to resolve issues. 
• Collaborate across teams – Work closely with our external payroll provider to ensure our Payroll Transactions are well managed and delivered to agreed Service Level Agreements, escalating resolutions where required. Work closely with our People Services Team with process changes or delivery of services which impact on payroll transactions. 

 

The Ideal Candidate

The minimum criteria that will be used to shortlist for this role will be:

• HR and Payroll Systems Experience – Proven experience working within a HR/payroll environment, with hands-on experience of using HR and payroll IT systems.
• Digital Confidence & Data Analysis Skills – Strong computer literacy skills, knowledge of HR/payroll systems and ability to m