Operations Assistant (Day)

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Job Reference SCC/TP/288107/6206

Apply for this job Number of Positions: 1 Contract Type: Permanent Contract Details: N/A Salary: £8,658.05 per annum (pro rata to £25,879 FTE) Working Hours: 14 hour per week Location: Guildford Adult Learning Centre Closing Date: 01/11/2026 Job Category: Adult Learning Directorate: Children, Families & Lifelong Learning Service: CFL - Education & LL

Job Introduction

This role is 14 hours per week over 39 weeks per year (term-time only), pro-rata to £8,658.05 per annum (pro rata to £25,879 FTE). The working hours for this role are Monday and Tuesday from 9am to 1pm, Wednesday and Thursday from 1:15pm to 5:15pm for 39 weeks per year.

Surrey Adult Learning is looking for proactive and customer focused Operations Assistant to be the welcoming and supportive face in our centres across Surrey.

 This opportunity is based at our Guildford Adult Learning Centre, with the expectation of supporting at our other centres if required. 

Our Offer to You 

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (pro rated for part time opportunities) 
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents

About the Team

Surrey Adult Learning is a leading provider of diverse daytime, evening and Saturday courses and learning opportunities for adults which is part of our lifelong learning offer. We offer a wide range of qualification courses, including English for Speakers of Other Languages (ESOL), maths and digital skills. Our courses also cater to individuals with learning disabilities, mental health conditions and parents/carers seeking to upskill to support their children. Additionally, we provide courses for personal development in various subjects such as arts and crafts, languages and exercise. Our outreach provision is designed to assist those currently facing life challenges.

About the Role 

As the welcoming face of our centre, you'll be the go-to person for learners, offering friendly, high-quality information, advice, and guidance to help them enrol on courses and feel confident in their learning journey. You'll also be a key support for tutors, assisting with room and equipment queries and ensuring resources are ordered and available when needed.

Your day-to-day tasks will include managing shared inboxes, responding to enquiries or directing them to the right colleague, and using your IT skills to keep our learner management system accurate and up to d