User Researcher - GDS - BPSS

Location: London (Hybrid Working)
Duration: 12 Months
Rate: £477 per day
IR35 Status: Inside IR35
Clearance: BPSS Required

We’re supporting a major public sector digital programme and are looking for an experienced User Researcher to join a multidisciplinary team delivering citizen-focused digital services.

Essential Skills & Experience

• Proven experience as a User Researcher within complex digital transformation programmes
• Strong understanding and application of GDS (Government Digital Service) standards and service assessments
• Experience planning, conducting and synthesising qualitative and quantitative user research
• Ability to communicate user needs effectively to multidisciplinary teams and senior stakeholders
• Experience creating actionable insights that directly influence service design and delivery
• BPSS clearance eligible (or currently held)

Desirable Skills & Experience

• Previous experience within the NHS, Health, or wider Healthcare sector
• Experience working on high-volume citizen-facing services
• Familiarity with accessibility and inclusive design principles
• Experience working in agile, multidisciplinary delivery teams

Responsibilities

• Plan and deliver user research activities across different stages of the product lifecycle
• Engage with users to understand behaviours, needs and pain points
• Analyse research findings and translate them into clear recommendations
• Collaborate closely with Designers, Product Managers, Delivery Managers and Developers
• Champion user-centred design approaches throughout the programme
• Support evidence-based decision making through robust research practices

Contract Details

• 12-month contract
• £477 per day
• Inside IR35
• Hybrid working – London
• BPSS clearance required
• Immediate/short notice availability preferred

If you’re a User Researcher with strong GDS experience and are looking to contribute to a high-profile public sector programme, we’d love to hear from you.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.