Dementia Care Manager

A Brand-new leadership role at the heart of relationship-centred dementia care!

Our newest Hallmark Luxury 80-bed Care Home, Melrose Grange, is currently taking shape in St Mellons, and we're looking for an experienced Dementia Care Manager to join us as we prepare to open our doors.

This is a unique opportunity to play a key role in bringing a brand-new home to life and shaping the future of dementia care from day one.

As our Dementia Care Manager, you will lead and manage our dementia community, ensuring the highest standards of relationship-focused care, meaningful occupation and clinical excellence for people living with dementia. You will act as the home's Dementia Champion, driving best practice, coaching and development across the wider team while supporting a culture where residents can truly thrive.

Working closely with the General Manager and senior leadership team, you will help embed Hallmark's relationship-centred approach, influence the home's care culture and play a pivotal role in establishing an outstanding reputation within the local community.

Aligned with Hallmark's charter, vision and values, this role is central to delivering our ambition:

"To be recognised as the leading provider of high-quality, relationship-focused care for all residents."

The Role: Dementia Care Manager

About the Role

As Dementia Care Manager, you will provide leadership across the dementia community, championing high‑quality, relationship‑centred care in line with regulations, evidence‑based practice and Hallmark standards.

You will:

• Lead the day‑to‑day operation of the dementia communities, ensuring residents receive personalised, responsive care.
• Act as the home’s lead for the Hallmark Dementia Strategy, embedding it into everyday practice and culture.
• Oversee care planning, risk assessments and day‑to‑day dementia care delivery in partnership with nurses and care teams.
• Play a key role in pre‑admission assessments, family meetings and transition planning.
• Work closely with the General Manager, Lifestyles Lead, Regional Dementia Practitioner and MDT to support residents’ health, wellbeing and engagement.
• Lead and deliver dementia‑specific learning, coaching and development across the home.
• Build a strong community of practice, sharing learning both locally and regionally.

Quality, Governance & Compliance

You will drive continuous improvement by:

• Ensuring the dementia community meets and exceeds CIW and Hallmark standards, with a clear ambition for ‘Outstanding’.
• Supporting audits, action planning and quality improvement activity.
• Maintaining accurate documentation, oversight of KPIs, and promoting Health & Safety and risk management.

Leadership & People Management

Working in partnership with the General Manager, you will:

• Provide day‑to‑day leadership to nurses and care teams within the dementia community.
• Ensure appropriate skill mix, staffing levels and capability to meet residents’ changing needs.
• Oversee inductions, mandatory training and ongoing dementia‑specific development.
• Manage performance, appraisals and capability in a supportive and values‑led way.

Family & Community Engagement

You will:

• Build trusted relationships with families, GPs and external professionals.
• Act as a source of dementia advice and reassurance.
• Facilitate monthly family support meetings and develop dementia resources within the home.

Who We’re Looking For

Essential Criteria:

• NVQ Level 4/5 (or equivalent) in Health & Social Care, or willingness to work towards
• Minimum 4 years’ experience in long‑term care of older people, including dementia care, ideally in a care home environment
• Strong knowledge of evidence‑based dementia care, care planning and end‑of‑life care
• Previous leadership or supervisory experience
• Experience of governance, quality frameworks and regulatory compliance
• Knowledge of safeguarding, Health & Safety and inspection processes
• Experience delivering training and coaching

Skills & Attributes:

• Confident, compassionate leader with strong communication skills
• Able to manage multiple priorities in a fast‑paced environment
• Good IT skills (Outlook, Windows, Excel)
• Warm, resilient and empathetic
• Passionate about meaningful activity, strengths‑based dementia care, and open to learning the Montessori approach

This is a rare opportunity to shape a brand‑new leadership role, influence dementia care across an entire home, and make a meaningful difference to the lives of residents and their families within a values‑driven organisation committed to quality, learning and relationships.

At Hallmark, we believe our people are at the heart of everything we do. That’s why we’re committed to offering benefits that genuinely make a difference to your life. We listen to our team, understand what matters most, and support you every step of the way—physically, mentally, and financially.

What You Can Expect

Financial Wellbeing & Security

• Annual salary reviews

• Enrolment onto our Westfields Cash back plan

• Free Life Assurance Scheme

• Joining bonus available in some homes

• Refer a Friend Scheme – earn up to £1000 for each successful referral

• Great savings on lease cars

• Blue Light Card

Career Growth & Development

• Excellent induction and continuous professional training

• Study support for recognised qualifications

• Career Development Pathways

Recognition & Appreciation

• Long Service Awards celebrating your commitment

• Annual Hallmark Care Awards

• Team empowerment days

Reap the Rewards

Your dedication and hard work will be celebrated with a competitive salary, outstanding training and development opportunities, and a supportive work environment. But that's not all! Here's what else you can expect:

• Valued as our Greatest Asset: Be part of a values-driven company that puts people first.

• Skyrocket Your Career: Avail yourself of industry-leading training and development, propelling your career to new heights.

• Wellness Matters: Enjoy excellent benefits, including a pension, life assurance, and optional healthcare.

• Exclusive Perks: Embrace our rewards and discount scheme – Hallmark Rewards.

• Balance is Key: Experience a fulfilling work-life balance, nurturing your well-being.

At Hallmark Luxury Care Homes, we believe in the power of hospitality to enhance the lives of our residents. By joining our team, you become part of our bighearted community, where you'll receive the support and encouragement you need to thrive in your role. If you're ready to make a positive impact and create meaningful connections with our residents, we invite you to apply and become a valued team member!