CCP RECRUITMENT LIMITED
Business Analyst
Business Analyst at CCP RECRUITMENT LIMITED, based in Hertfordshire, paying £52,000 per annum. This is a permanent role with hybrid working.
- Pay
- £52,000 per annum
- Hours and contract
- Permanent · Hybrid
- Location
- Hertfordshire
- Closing date
- Sector
- IT & Software
18% below the typical rate for it & software
Reference careers/business-analyst-hertfordshire-1334058-batc-28353
About the role
Business AnalystSalary:Up to £52,000 (DOE)Job Type:FTCLogistics:HybridLocation:HertfordshireDivision:Change & TransformationRef:1334058 - BATCPost Date:October 23, 2026Short Description:Are you a detail-driven Business Analyst with a passion for improving customer journeys and business processes?Apply NowScroll
Hatfield - Hybrid (3 days on-site)
Salary Up To £52,000 (DOE)
12-month FTC
We’re working with a globally recognised organisation to recruit an experienced Business Analyst to join their operations function on a 12-month FTC. This is a fantastic opportunity to play a key role in driving process optimisation, standardisation, and continuous improvement across a complex, multi-functional environment.
You’ll be instrumental in reviewing, documenting, and improving processes to enhance efficiency, scalability, and alignment with strategic objectives. This role sits at the heart of transformation - working across business, operations, and technology teams to deliver meaningful, data-driven improvements.
Process Analysis & Optimisation:
Documentation & Governance:
Workflow & Journey Mapping:
Stakeholder Engagement:
Continuous Improvement & Change:
Essential:
Desirable:
Key Skills & Attributes:
You’ll be part of a global, collaborative team where your insights directly influence customer experience and operational efficiency. This is a fantastic opportunity to make a measurable impact while developing your expertise in a fast-paced environment.
CCP are proud to support many of the world’s best brands, helping them source talent, embrace diversity and build inclusive workplaces. To be considered for this role please apply using the link below, suitable candidates will be contacted in due course.
Contact Tim Campion on [phone removed] (Monday to Friday, 9am - 5:30pm) or email [email removed] for more information.Apply Now
Recruiter
Tim CampionSenior Recruitment Partner[phone removed][email removed]WhatsAppAbout the Role
Business Analyst – Customer SupportHatfield - Hybrid (3 days on-site)
Salary Up To £52,000 (DOE)
12-month FTC
We’re working with a globally recognised organisation to recruit an experienced Business Analyst to join their operations function on a 12-month FTC. This is a fantastic opportunity to play a key role in driving process optimisation, standardisation, and continuous improvement across a complex, multi-functional environment.
You’ll be instrumental in reviewing, documenting, and improving processes to enhance efficiency, scalability, and alignment with strategic objectives. This role sits at the heart of transformation - working across business, operations, and technology teams to deliver meaningful, data-driven improvements.
Process Analysis & Optimisation:
- Analyse end-to-end operational processes to identify inefficiencies and improvement opportunities
- Conduct gap analysis (AS-IS / TO-BE) and define actionable solutions
- Drive standardisation and best practices across global operations
- Collaborate with internal teams and third-party providers to enhance both manual and system-led processes
Documentation & Governance:
- Own and maintain high-quality process documentation, including SOPs and process maps
- Ensure all documentation reflects current operations and governance standards
- Manage change logs and maintain clear audit trails for process updates
Workflow & Journey Mapping:
- Develop detailed process and customer journey maps across business and system landscapes
- Create clear visualisations using tools such as Miro, Lucid, Visio, or Figma
- Identify opportunities for automation, simplification, and efficiency gains
Stakeholder Engagement:
- Partner with cross-functional stakeholders to gather and define business requirements
- Facilitate workshops, interviews, and discovery sessions
- Act as a key liaison between business and technical teams
Continuous Improvement & Change:
- Support and drive ongoing process improvement initiatives
- Ensure changes are effectively documented, communicated, and embedded
- Contribute to a culture of operational excellence and continuous improvement
Essential:
- 3–5 years’ experience in Business Analysis or a similar role
- Strong experience in process mapping and journey mapping tools
- Excellent analytical and documentation skills
- Ability to communicate complex information clearly and concisely
Desirable:
- Degree in Business Administration or related field
- CBAP, PMP, or similar certifications
Key Skills & Attributes:
- Highly organised with strong attention to detail
- Analytical, logical, and methodical approach
- Strong problem-solving capability
- Confident stakeholder engagement skills
- Able to manage multiple priorities in a fast-paced environment
- Proactive mindset with a passion for continuous improvement
You’ll be part of a global, collaborative team where your insights directly influence customer experience and operational efficiency. This is a fantastic opportunity to make a measurable impact while developing your expertise in a fast-paced environment.
CCP are proud to support many of the world’s best brands, helping them source talent, embrace diversity and build inclusive workplaces. To be considered for this role please apply using the link below, suitable candidates will be contacted in due course.
Contact Tim Campion on [phone removed] (Monday to Friday, 9am - 5:30pm) or email [email removed] for more information.Apply Now
More jobs from this Recruiter
View AllBusiness Analyst
HatfieldHertfordshireUp to £52,000 (DOE)Are you a detail-driven Business Analyst with a passion for improving customer journeys and business processes?Read MoreCustomer Service Advisor - Membership
Canary WharfGreater London£32,700CCP are supporting a leading professional not-for-profit, membership organisation with the recruitment of a team of Membership Service Advisors.Read MoreSales Executive
Greater ManchesterGreater Manchester£30,000 plus Uncapped CommissionCCP are working with one of the UK's fastest growing car credit brokers to assist them with the appointment of a Car Finance Sales Executive to joinRead MoreCustomer Support Advisor
SloughBerkshire£35,000 - £40,000We're looking for a motivated Customer Service Specialist to be the first point of contact for B2B customers.Read MoreReference: careers/business-analyst-hertfordshire-1334058-batc-28353 · Posted 4 days ago · Closes 22 Nov 2026 · Listed via CCP RECRUITMENT LIMITED
Know someone who'd be great for this?
Get a shareable card
Apply for this job
This role is listed via CCP RECRUITMENT LIMITED. Applications are handled on the employer's site.
Apply on employer siteOpens the employer's website in a new tab.
Safe applying: a genuine employer will never ask you to pay for a DBS check, training or equipment, or move you onto WhatsApp before you are hired. If this listing does, report it and do not pay anything.