Nightshift Supervisor (6275)

Hotel Nights Supervisor

Reporting to: Nights Manager

£13.39

40 hours per week including weekend availability

Permanent role

Situated in beautifully landscaped parkland, my clients 250 bed Hotel offers bright and airy event spaces perfect for conferences, meetings and events, weddings and special events. There is also a health spa, swimming pool and golf course.

Purpose of Role

To assist the Nights Manager with the running of the Nights department.

To ensure that the department delivers a high-quality service to the customers maximising on all sales opportunities. By providing support and guidance you will ensure delivery of great customer service at best possible cost within brand guidelines and satisfying legal requirements.

Personal Specification

• Enjoy working and dealing with the public and being part of a team.

• Confident, pleasant and an excellent, articulate communicator; able to stay calm under pressure and remain courteous when dealing with difficult situations.

• Must be efficient, organised, and self-motivated.

• Have a good personal standard always projecting a professional image.

Key Responsibilities

People

• Complete a service briefing at the beginning of each shift and a handover at the end of each shift

• Build productive working relationships with guests and staff through maintaining a high profile within the workplace

• Responsible for the team and guests in the absence of the Nights Manager

• Ensure clear and accurate communication between departments to allow all requests to be met on time and to the expected standard

• Assist in maintaining the cleanliness of all public areas

• To assist & co-ordinate the team tasks on a daily & weekly basis, so that all guest requirements are met to the required standard and on time.

• Ensure that all team members are wearing the appropriate uniforms for their role and maintain a high standard of personal grooming

• Ensure all Flow training is adhered to and carried out effectively and efficiently.

Customer

• To promote a helpful and professional image to the customer, giving full co-operation to any customer requiring attention

• To attend to customer queries and enquiries in a caring and helpful manner and with a commitment to dealing with the issue in a positive way

• To anticipate customer needs whenever possible to enhance the quality of service offered by the hotel, to ensure customer loyalty is maintained

• To ensure the customer is treated correctly, first time, every time

• Ensure all customers receive a warm welcome first time very time

• Handle guest queries and complaints and take the appropriate action to ensure total guest satisfaction is achieved. Communicate any problems to senior management, and liaise with them with complaints beyond your control

• Conduct physical external & internal QR-Patrols security in accordance to with the hotel policy.

Benefits:

• Company pension

• Discounted or free food

• Employee discount

• On-site parking

• Referral programme

CRC Recruitment are a leading Midlands based recruitment consultancy covering vacancies across the UK. We have been established since 2003 and have a reputation for high service standards to both candidates and clients. We supply permanent or temporary staff to all areas of business covering a variety of different industry sectors.