Supplier Performance Implementation Manager

Our client Scottish Power Transmissions are currently recruiting for a Supplier Performance Implementation Manager to join their team based in Blantyre on a contract basis initially. Ideally for this role they are looking for a strong Implementation Manager/Supplier Performance Manager with experience in Stakeholder management (internal & External). For more information on this role see below:

Job Purpose Statement
Operating within SP Transmissions Contract Planning and Performance function, and reporting to the Lead Supplier Performance and Relationship Manager, this role will lead the implementation and transition of supplier performance KPIs across the Strategic, Core and Equipment and Material Framework portfolios.

The role will translate agreed KPI designs into sustainable operating arrangements, encompassing soft launch, hard launch, contract alignment, supplier engagement, reporting capability, training, handover and ongoing support.

Working across commercial, operational, procurement and supplier stakeholders, the role will establish repeatable processes, clear accountabilities and robust governance arrangements to ensure KPI outcomes are supported by reliable data, effective performance management and actionable insight.

The role requires strong stakeholder engagement and collaboration to align expectations, reporting requirements and governance activities.

Accountability Statements

The role is accountable for:
• Planning and delivery of the rollout and formal adoption of KPIs across Strategic and Core portfolios.
• Supporting the design the operating model for Equipment and Material Framework KPIs.
• Finalise Equipment and Material KPI definitions and the KPI workbook.
• Finalise the NPS survey and engage Framework partners.
• Planning and implementation of the Equipment and Material Framework KPI soft launch.
• Designing the data model and iteratively develop reporting dashboards.
• Developing training and handover materials, transition outputs and provide hypercare
Dimensions
• Leads KPI implementation across Strategic, Core, and Equipment and Material Framework portfolios
• Coordinates soft launch, hard launch and KPI adoption across multiple stakeholder groups
• Establishes data, reporting and governance capability
• Engages internal teams and Framework partners to embed measures and working practices
• Delivers a controlled transition to permanent ownership, supported by training, documentation and hypercare
• Defined 6 month delivery window, focused on establishing foundational capability with option to extend

Skills, Knowledge & Experience
Skills
• Strong programme and implementation planning capability
• Ability to translate KPI designs into practical processes and controls
• Strong analytical, data modelling and data quality capability
• Dashboard development using Excel and Power BI, or comparable tools
• Strong communication and stakeholder management skills, with the ability to align diverse stakeholder requirements and achieve consensus
• Strong documentation, training and knowledge transfer capability

Knowledge
• Supplier performance management, KPI and SLA frameworks
• Contract governance and contractualisation of performance measures
• Data governance and dashboard design principles
• Operating model and survey design

Experience
• Implementing supplier performance frameworks across multiple portfolios
• Developing KPI workbooks, data models and dashboards
• Working with commercial, operational and supplier stakeholders
• Managing training, handover, hypercare and transition to business as usual

Planning & Organising
• Maintains an integrated implementation plan covering launch, contract alignment, reporting, training and handover
• Sequences activity with clear dependencies, milestones, owners and decision points
• Coordinates delivery across portfolios
• Manages iterative dashboard releases and data-quality improvements
• Controls risks, issues and dependencies
• Plans handover and hypercare

Internal and External Relationships
Internal
• Contract Planning and Performance team
• Procurement
• SPT Portfolio Commercial teams
• SPT Portfolio Project teams
• Finance and Planning functions
• Cyber, Risk, Compliance and Audit functions
External
• Supplier representatives

Minimum Criteria (mandatory)
Criteria Essential/Desirable
• Experience implementing supplier performance KPI frameworks across multiple contracts or portfolios Essential
• Strong implementation planning capability, including dependency, risk and readiness management Essential
• Experience translating KPI requirements into operational processes, data models and reporting solutions Essential
• Advanced Excel and Power BI, or equivalent reporting and analytics capability Essential
• Strong stakeholder engagement skills, including supplier and business-facing delivery Essential
• Experience developing training, handover and transition materials Essential
• Ability to work independently and manage competing priorities within defined timescales Essential