Customer Analytics Manager

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Customer Analytics Manager
London (Hybrid, 2 days per week) | Up to £70,000 + Benefits

This is an exciting opportunity to join a growing customer analytics function at a major consumer-facing organisation undergoing significant transformation. Sitting within a newly established analytics squad, you will play a key role in shaping how customer insight drives commercial decision-making across loyalty, retention, profitability and customer growth initiatives.

The Company
They are a well-established retail and consumer business with a large customer base and a strong omnichannel presence. As they continue to invest in data, analytics and customer understanding, they are expanding a specialist team responsible for delivering strategic insight across the organisation.
The analytics function brings together expertise across customer analytics, data science, marketing analytics and digital analytics, creating a highly collaborative environment where insight has direct influence on business performance.

The Role
As a Customer Analytics Manager, you will lead the customer analytics agenda within a high-profile business initiative, helping stakeholders better understand customer behaviour and identify opportunities to drive growth and retention.
Key responsibilities include:

• Owning customer insight and analytics projects focused on retention, loyalty, profitability and customer lifetime value
• Delivering reporting, deep-dive analysis and actionable recommendations to senior stakeholders
• Developing customer segmentation, profiling and behavioural analysis to uncover commercial opportunities and risks
• Applying advanced analytical techniques including clustering, regression analysis, predictive modelling and campaign measurement
• Translating complex analytical findings into clear, compelling business narratives
• Partnering with stakeholders across multiple business functions to support data-driven decision-making
• Contributing to the ongoing development of analytics capabilities and customer insight programmes

Your Skills & Experience

• Strong commercial experience in customer analytics, customer insight or CRM analytics
• Advanced SQL skills and experience working with large customer datasets
• Proven experience creating impactful visualisations and stakeholder-facing reporting
• Expertise in analytical techniques such as segmentation, clustering, predictive modelling, regression analysis and campaign measurement
• Strong communication skills with the ability to influence non-technical stakeholders
• Experience using Python or PySpark is advantageous
• Previous mentoring or team leadership experience would be beneficial

How to Apply
If you are a customer analytics professional looking to combine strategic insight, advanced analytics and stakeholder engagement in a highly visible role, please apply today to learn more.

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