2nd Line Technical Analyst (Out of Hours)
Focus Group · Borehamwood, East of England
2nd Line Technical Analyst (Out of Hours) at Focus Group, based in Borehamwood, East of England, paying £35,000 - £40,000 per annum. This is a permanent role.
- Salary
- £35,000 - £40,000 per annum
- Location
- Borehamwood, East of England
- Contract
- Permanent
- Posted
- 4 days ago
- Closes
- 22 Nov 2026
- Sector
- IT Support
7% below the typical rate for it support
Reference 604832
About the role
2nd Line Technical Analyst (Out of Hours)
Location: Borehamwood
Working Hours: 40 hours per week, shifts will be allocated outside of working hours and will include weekends
Chalkline, a Focus Group company, are a Microsoft Solutions Partner in Modern Work & Infrastructure Azure with an Advanced Specialisation in Azure Virtual Desktop.
We are heavily customer & employee focussed and are dedicated to providing the best client experience and enjoying the journey.
We will help you further your career and develop your skills through experience and training. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations.
Hours: Shifts are outside of our standard operating hours (8am-6pm). The Out of Hours shifts will be on a rota basis and will include weekends.
You will be working directly with our clients on the latest technologies including Microsoft 365, Azure, Intune, Windows, macOS, desktop, server management tools & networking products.
Ideal applicants will have good written & phone skills and at least 3-5 years’ experience and demonstrate support knowledge to a 2nd line level of the following technologies:
• Microsoft 365
• Microsoft Azure
• Microsoft Entra
• Intune
• Windows Server (2019 / 2022 / 2025)
• Active Directory
• Windows networking
• Basic routing, switching and Firewall rules
• Printer troubleshooting
Responsibilities
• Deliver outstanding customer service
• Technical escalation point for the 1st line team
• Assisting with research and development of products
Location: Borehamwood
Working Hours: 40 hours per week, shifts will be allocated outside of working hours and will include weekends
Chalkline, a Focus Group company, are a Microsoft Solutions Partner in Modern Work & Infrastructure Azure with an Advanced Specialisation in Azure Virtual Desktop.
We are heavily customer & employee focussed and are dedicated to providing the best client experience and enjoying the journey.
We will help you further your career and develop your skills through experience and training. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations.
Role
This is a full-time role based in our office in Borehamwood.Hours: Shifts are outside of our standard operating hours (8am-6pm). The Out of Hours shifts will be on a rota basis and will include weekends.
You will be working directly with our clients on the latest technologies including Microsoft 365, Azure, Intune, Windows, macOS, desktop, server management tools & networking products.
Ideal applicants will have good written & phone skills and at least 3-5 years’ experience and demonstrate support knowledge to a 2nd line level of the following technologies:
• Microsoft 365
• Microsoft Azure
• Microsoft Entra
• Intune
• Windows Server (2019 / 2022 / 2025)
• Active Directory
• Windows networking
• Basic routing, switching and Firewall rules
• Printer troubleshooting
Responsibilities
• Deliver outstanding customer service
• Technical escalation point for the 1st line team
• Assisting with research and development of products
Reference: 604832 · Posted 4 days ago · Closes 22 Nov 2026 · Listed via Focus Group
Know someone who'd be great for this?
Get a shareable card
Apply for this job
This role is listed via Focus Group. Applications are handled on the employer's site.
Apply on employer siteOpens the employer's website in a new tab.
Safe applying: a genuine employer will never ask you to pay for a DBS check, training or equipment, or move you onto WhatsApp before you are hired. If this listing does, report it and do not pay anything.