Housing Officer – AR

Housing Management Officer – Older People’s Housing

Location: Royal Borough of Kingston upon Thames
Service Area: Housing Management

Job Overview

The Royal Borough of Kingston is seeking a proactive and customer-focused Housing Management Officer to support the delivery of a high-quality housing service for tenants aged 55 and over living independently in council-owned accommodation.

The successful candidate will be responsible for managing tenancies, supporting vulnerable residents, overseeing property and estate inspections, and ensuring homes and communal areas remain safe and well maintained. You will work closely with tenants, council departments, contractors and external organisations to promote sustainable tenancies and thriving communities.

Please note: This role focuses on independent living and housing management, not residential care or sheltered housing services.

Key Responsibilities

• Deliver an effective tenancy management service in line with housing legislation, council policies and procedures.
• Manage tenancy issues and take appropriate enforcement action where required.
• Inspect vacant properties and coordinate repairs with colleagues and contractors to ensure homes are ready for reletting within agreed timescales.
• Conduct tenancy sign-ups and provide new tenants with clear information about their tenancy agreements and responsibilities.
• Carry out regular property and estate inspections, ensuring safety and maintenance issues are addressed promptly.
• Monitor estate service contracts to ensure cleaning and maintenance services meet required standards.
• Work with Adult Social Care, the NHS and other support organisations to help vulnerable tenants maintain their tenancies.
• Encourage tenant engagement and participation in housing services and community activities.
• Maintain accurate case records and compile performance information, including key performance indicators (KPIs).
• Contribute to service improvements and ensure the council meets its legal and contractual obligations as a landlord.

Essential Experience and Skills

• Experience in housing management, tenancy management or a related social housing role.
• Knowledge of tenancy agreements, housing management procedures and tenancy enforcement.
• Experience conducting property inspections and managing voids, lettings or tenancy sign-ups.
• Strong communication and customer service skills, with the ability to work effectively with older and vulnerable residents.
• Experience working with contractors, internal departments and external agencies.
• Good organisational skills, including maintaining accurate records and meeting deadlines.

Ideal Candidate

The ideal candidate will be confident managing tenancy-related matters, resolving housing issues and coordinating property maintenance. They will demonstrate a sensitive and professional approach when working with older residents, alongside the ability to manage competing priorities and ensure a safe, well-maintained housing environment.