Customer Service Manager:

Customer Service Manager- Nottingham- £45,000 plus benefits 

Cherrry Professional are pleased to be working with their Financial Services sector client on an exciting and rare opportunity for a Customer Service Manager to join their busy and thriving team. If you have a passion for upholding an excellent level of Customer Service by inspiring and managing a team then this role is the one for you!

Responsibilities

• Support the ongoing Customer Service plan- upholding a level of service excellence driven by positive reviews and customer feedback
• Work with our compliance team to continually ensure policies and procedures are adhered to
• Report regularly on team and customer effectiveness, identified risks, complaint handling, and customer outcomes.
• Lead and drive employees’ understanding of customers
• Support and encourage the customer services agenda
• Guide and support the junior managers and employees to recognise the right priorities to work on, ensuring best outcomes
• Ensure employees can recognise vulnerable customers and know the best outcomes.
• Build strong relationships with the compliance and underwriting teams to grow a strong inter-department relationship

Ideal Person

• 5+ years of experience in customer services with previous Mangement level or Team Leader experience
• Experience in high-cost, short-term lending is beneficial.
• An understanding of UK financial services and/or experience working in the financial industry.
• Compliance & Regulatory Awareness
• Good team management and people development skills, ensuring a culture of leading by doing.
• Good communication skills.
• Leadership & Team Management
• Analytical Thinking
• Empathy & Customer Focus

Hours of work: 37.5 hours per week, Monday to Friday
Office based

Cherry Professional is recruiting for this role on behalf of the client



Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.