Wholesale Replenishment Manager

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Job Reference hotelchocolat/TP/1419/1207

Apply for this job Number of Positions: 1 Contract Type: Fixed Term Contract Contract Details: 12 Month Secondment Salary: Competitive Salary Working Hours: 40 Location: Mint House, Newark Close, Royston Closing Date: 08/11/2026 Job Category: Merchandising Country: UK Region Division: Operations

Job Introduction

As we continue our mission to make people and nature happy through chocolate, we’re looking for a Wholesale Replenishment manager to join our Supply planning team on a fixed-term basis, for 12 months. 

Our Wholesale Replenishment Manager is accountable for ensuring optimal stock availability across Wholesale selling partners; leading replenishment activities, balancing inventory investment with service level requirements while driving strong customer availability.

Our Wholesale Replenishment Manager drives process improvements with a proactive approach to continuous improvement and strong stakeholder relationships. 

This is an exciting and pivotal role in the business, providing leadership and development to a small team of direct reports as well as working cross functionally throughout the business.

As well as a competitive salary and a range of company benefits, you’ll receive 50% discount on all products, and a 70% discount for you and your guests when you stay at our Rabot Estate hideaway on the paradise island of Saint Lucia. 

Here at Hotel Chocolat, we've adopted hybrid working. This means you’ll join us on site for three days a week, and for the other two days – you can work from wherever you like! The on-site location for this role is our support office, ‘Mint House’, in Royston, Hertfordshire. Our home from the very beginning, it’s just off the A505 and 10 minutes’ walk from Royston train station, with direct rail links to London King’s Cross.

What you’ll be doing….

• Own replenishment planning and execution across Wholesale selling partners ensuring optimum stock availability to deliver strong sales and profit.  
• Line‑manage and develop team members, providing coaching, performance feedback and clear direction. 
• Manage maintenance and continuous improvement of replenishment parameters and processes within relevant business systems.
• Pro-actively identify and mitigate overstock, understock and BBE/shelf-life risks, working cross‑functionally to minimise waste and markdown.  
• Overseeing team activity to ensure Partner POs are fulfilled OTIF, meeting internal SLAs
• Deliver OTIF launch of seasonal ranges, new products, new store openings and promotional events.  
• Provide performance and risk reporting, insights, and recommendations to stakeholders. 
• Drive continuous improvement across replenishment processes, reporting, automation and workflow simplification. 
• Build strong cross‑functional relationships with Production, Warehouse, Account Managers, Finance, Demand Planning and external stakeholders as required. 
• Responsible for internal customer service with selling channel stakeholders. 
• Work collaboratively with Warehouse and Fulfilment colleagues to ensure business visibility of demand forecasting and resource requirements.   
• Own replenishment inputs into the S&OE cycle, monitoring short-term demand and supply changes, escalating stock risks, and coordinating corrective actions with stakeholders. 
• Ad-hoc analysis and tasks as required by the business.  
• Deputise for line manager as required. 

Who you are…

•  You’re a commercial, collaborate leader who loves making a real difference in the business. Your can-do attitude, drive to deliver and resilience makes you’re the type of s