Hospitality Manager - Cheltenham

You will be responsible for ensuring a high standard of customer service and helping vulnerable adults to reach their full potential through work experience and achieving qualifications in hospitality. They know that the landscape for their services is changing, and this role presents both great opportunities and challenges for the right person.

 What they offer you:

They understand that it’s their excellent people who have built their outstanding reputation and that this will only be maintained if they continue to attract and retain talented and motivated people. You will be working in an exceptionally supportive environment with good working conditions and will benefit from executive support for an extended initial period, in a super friendly environment located in the centre of Cheltenham. People who work for them are passionate, entrepreneurial, knowledgeable and unpretentious.

Aims of the Social Enterprise:

To provide vocational training and qualifications to Adults with Disabilities

To have exceptional occupancy throughout the year compared to industry averages

To have a fully sustainable Guest House.

To support, source and prepare paid employment opportunities for Adults with Disabilities

To have an innovative, successful Guest House Responsibilities

As a Hospitality manager, you'll need to take a hands-on approach to the following:

Recruit, supervise, coordinate, rota and evaluate staff, implement an On Call system for emergency situations

Organise and coordinate operations to ensure maximum efficiency; including allocating people resource, to the teaching and mentoring of the course as well as maintaining the running and exceptional standards of the guest house

Ensure excellent customer service experience including handling customer complaints when necessary

Assume responsibility of budgeting and monitoring expenses

Networking and marketing of the service, ensuring a consistently high occupancy level Maintain records and writing reports for trustee meetings

Stock control and ordering/purchasing of products

Uphold an exceptional level of cleanliness and appearance in the guest house

Skills

You will need to show evidence or willingness to learn the following:

*Strong teamwork,

*Interpersonal and organisational skills

*Proven leadership and ability to work on own initiative without supervision

*Proven skills in running a hospitality service with real hands on experience.

*Excellent communication skills (verbal and written)

*Flexible and adaptable approach

*Keen eye for detail

*The ability to adapt to different situations

*Self-motivation and tenacity

*Confident in a kitchen environment including prepping and cooking breakfast/meals

*Problem-solving skills common sense and the ability to use initiative when making decisions

*The ability to work under pressure and to meet deadlines

*IT skills

*Empathy and patience to lead our service users through their training and work experience, whilst ensuring our customers receive high quality service

*Administration

*Maintaining a GDPR efficient computerised and paper filing and administrative system

*Pre arrival checks including balance, payments, parking arrangements, special requirements and room allocation checking in and out of guests; including post checkout feedback observation

*Effective use of third party platforms for sales and marketing rooms i.e., Booking.com *Arranging payment of invoices for suppliers and guests

*Handling enquiries either via phone, digital or email.

This Job Description is a general description of the duties required. Other duties within your capabilities may be required in order to meet individual client and service needs.

You must be prepared to undertake an Enhanced DBS Check.