CQC Registered Manager

Job Description

The role is responsible for leading and managing regulated residential services in full compliance with the Health and Social Care Act 2008 (Regulated Activities) Regulations. The Registered Manager will ensure excellence across all areas of care, uphold CQC standards, and oversee the governance and compliance of residential services on behalf of our client.

Main Responsibilities

Regulatory & Strategic Oversight

• Act as the named CQC Registered Manager, maintaining “fit person” status and submitting statutory notifications.
• Ensure compliance with all relevant legislation, CQC regulations, and our client’s policies.
• Lead on CQC inspection readiness and implement robust clinical governance frameworks, including audit frameworks and clear processes. 
• Facilitate monthly compliance meetings and quality assurance reviews.
• Collaborate with the Director and Head of Recovery Services to ensure adherence to organisational strategic goals

Service Delivery & Quality Assurance

• Ensure clients’ needs are met to a high standard in line with care plans and contractual obligations through regular review of client feedback and service walkthroughs. 
• Promote continuous improvement and innovation through audits, feedback, and service evaluations.
• Oversee risk assessments, safeguarding protocols, and health & safety across residential properties, liaising with relevant key colleagues to ensure robust governance. 
• Ensure continuous development of trauma informed and responsive service delivery and protocols, including the development of recovery capital based systems and processes for clients. 
• Lead on residential tenders and block contract compliance in collaboration with Business Development. 

Staff Leadership & Development

• Review and direct any actions from Learning and Development performance analysis monitoring information as required, including oversight of appraisals and line management audits. 
• Liaise with Learning and Development department to ensure the training offer for residential staff is effective, up to date and relevant for good performance. 
• Support the leadership team to ensure recruitment, induction, and retention of high-quality staff in service. 
• Ensure staff understand and apply the CQC’s five key questions: Safe, Effective, Caring, Responsive, Well-led.
• Promote co-production and service user involvement in service design and delivery in collaboration with our client’s Council. 

Operational Management

• Provide direct line management to the deputy/operations manager, to ensure effective operational oversight of service delivery. 
• Maintain oversight of medication management, through line management of the Medications Lead, ensuring that we operate to the highest possible standards. 
• Share On-Call responsibilities with leadership team, providing senior level oversight when required. 
• Ensure accurate documentation, reporting, and timely escalation of concerns to the Head of Recover Services. 

Governance & Compliance

• Ensure confidentiality and data protection compliance (GDPR, Regulation 17, ISO27001).
• Monitor performance and accountability across teams in consultation with HR, Estates manager and IT. 
• Uphold safeguarding responsibilities and equality, diversity, and health & safety standards

General Responsibilities

• Participate in regular line management and supervision.
• Perform any other duties as reasonably required.
• Attend relevant training and development sessions to maintain and improve professional knowledge and practice.
• Always uphold the good reputation of our client through professional conduct.

SAFEGUARDING

Our client takes seriously its responsibility for safeguarding and is committed to safeguarding and promoting the welfare of their service users. Therefore, all staff are required to share this commitment and act accordingly by applying organisational policy and procedure and attending annual safeguarding training.

EQUALITY & DIVERSITY

Through personal example and clear action, demonstrate commitment to equality and diversity, ensuring equality of access and treatment in both employment and service delivery for all.

HEALTH & SAFETY

Promote the Health and Safety at Work Policy and Procedure and ensure these are implemented effectively within the department.

The list of duties in the job description should not be regarded as exclusive or exhaustive. There will be other duties and requirements associated with the role, and in addition, as a term of employment, you may be required to undertake other duties as may reasonably be required. Our client periodically reviews job descriptions to ensure they reflect the requirements of the role as services develop.

The Ideal Candidate

Experience

Essential:

• Experience managing safeguarding concerns, referrals, and investigations
• Experience managing regulated activities under the Health and Social Care Act 2008

Desirable:

• Experience of leading or preparing for CQC inspections
• Experience of leading services supporting individuals facing multiple disadvantage (e.g. homelessness, offending, mental health)
• Experience implementing clinical governance and quality assurance systems

Skills & Knowledge

Essential:

• Strong IT skills including Word, Excel, and case management systems
• Ability to interpret and apply CQC Fundamental Standards and Key Lines of Enquiry (KLOEs)
• Proven track record in risk assessment, compliance, and governance
• Ability to lead and motivate multidisciplinary teams
• Ability to analyse service data and produce performance reports
• Ability to manage budgets and contribute to financial planning

Desirable:

• Understanding of co-production and service user involvement

Qualifications

Desirable:

• Level 5 Diploma in Leadership
• Certificate in Trauma-Informed Practice or equivalent
• Level 4 Safeguarding qualification

Other Requirements

Essential:

• Awareness of equality, diversity, and inclusion principles
• Flexibility to work outside office hours as required
• Car driver with full access to a vehicle
• Willingness to participate in out-of-hours on-call rota
• Commitment to continuous professional development

Our client has advised that, upon successful completion of the Registered CQC Manager interview, the position will transition into a permanent role. Performance and overall alignment with our client’s expectations will be formally reviewed at both the three-month and six-month mile