Patient Booker

Job Description - Patient Booker

Job Title: Patient Booker
Location: Watford Hospital
Contract: Temporary (3-6 Months)
Start Date: Monday 2nd November
Hours: Monday to Friday, 9:00am - 5:00pm
Pay Rate: £13.50 per hour

Overview

We are seeking an organised and customer-focused Patient Booker to join a busy hospital administration team based at Watford Hospital. The successful candidate will be responsible for coordinating patient appointments, maintaining accurate records, and providing excellent customer service to patients and healthcare professionals.

Key Responsibilities

• Book, arrange, and manage patient appointments across various hospital departments.


• Maintain and update patient records accurately on internal systems.


• Contact patients regarding appointments, cancellations, and schedule changes.


• Manage clinic diaries and ensure appointments are allocated efficiently.


• Handle incoming and outgoing telephone calls in a professional manner.


• Respond to patient enquiries and provide appointment-related information.


• Liaise with clinical teams, consultants, and administrative staff to coordinate patient bookings.


• Monitor waiting lists and support departments in meeting service targets.


• Process referrals and appointment requests in line with hospital procedures.


• Prepare and distribute appointment letters and other patient correspondence.


• Ensure all patient information is handled confidentially and in accordance with data protection requirements.


• Perform general administrative duties including data entry, filing, scanning, and email management.

Person Specification

Essential Skills and Experience

• Previous administration or customer service experience.


• Excellent communication skills, both verbal and written.


• Strong organisational and time management skills.


• High level of accuracy and attention to detail.


• Proficient in Microsoft Office applications, including Outlook, Word, and Excel.


• Ability to work effectively within a fast-paced environment.


• Professional and empathetic telephone manner.


• Ability to handle confidential information appropriately.

Mandatory Requirement

Candidates must hold a valid Enhanced DBS certificate, or be willing and able to obtain one prior to starting. Unfortunately, applications from candidates without an Enhanced DBS cannot be progressed for this position.

Desirable Skills and Experience

• Previous hospital or healthcare administration experience.


• Experience using patient administration or appointment booking systems.


• Knowledge of hospital processes and healthcare environments.

Additional Information

• Immediate interviews available.


• Monday to Friday working hours.


• Opportunity to gain experience within a busy hospital setting.


• Potential for contract extension based on performance and business requirements.

Please note: An Enhanced DBS check is a mandatory requirement for this position. Candidates who do not hold, or cannot obtain, an Enhanced DBS clearance will not be considered.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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