Technical Account Manager (Resident Engineer) Network Security
Bright Purple · City, Edinburgh
Technical Account Manager (Resident Engineer) Network Security at Bright Purple, based in City, Edinburgh, paying £50,000 - £70,000 per annum. This is a permanent role.
- Salary
- £50,000 - £70,000 per annum
- Location
- City, Edinburgh
- Contract
- Permanent
- Posted
- 2 days ago
- Closes
- 11 Nov 2026
- Sector
- Account Manager
About 8% above the going rate for account manager
Reference jobs/technical-account-manager-resident-engineer-network-security-city-edinburgh
About the role
Resident Engineer - DDos / Network Security Software - UK Remote We re working with a well-established, publicly listed specialist in network security, focused on stopping DDoS attacks automatically and in real time. Their platform brings detection, mitigation and analytics together. It s trusted by internet service providers, hosting companies and large enterprises to keep their services online whatever is thrown at them, in some of the most demanding network environments around. What s on offer
- Salary up to £70,000
- Remote UK working with occasional travel to Edinburgh, London and customer sites
- Pension scheme
- Life assurance
- Private medical insurance
- Enhanced parental leave
- Generous holiday, plus your birthday off
- This is a dedicated, seconded position. You ll be the company s eyes and ears inside one of its most important customers. Once the platform is live, you re the customer s first point of contact for escalations and their first source of product knowledge.
- You ll sit within the Professional Services team, which takes over every account after deployment. Your job is to give the customer a truly white-glove experience. That means owning every issue that comes up, making sure it reaches the right people (SOC, Development or Professional Services) and seeing it through to a resolution the customer is happy with.
- This is not a development role. You won t be writing code or building things. Your focus will be entirely on the customer: understanding how they use the platform, where it s working well and where it isn t, and making sure their experience keeps improving.
- Being the trusted, day-to-day technical contact for a major customer, working remotely with regular on-site visits
- Owning issues from start to finish, even when other teams carry out the fix, so the customer always knows someone is accountable
- Bringing in the right internal teams, keeping everyone updated and making sure nothing gets lost
- Picking up early signs of frustration or pain points and dealing with them before they put the relationship at risk
- Feeding customer insight back into the business as part of a culture of continuous feedback and continuous improvement
- Spotting where extra products or services could solve a customer problem, and passing those opportunities to the account team
- Taking part in health checks, service reviews and strategic conversations with the customer
- Helping customer teams build their confidence and knowledge of the platform
- A career that has been entirely customer-facing, ideally as a Technical Account Manager, Customer Success Engineer, Resident Engineer, Solutions Engineer or something similar
- Experience supporting a complex, technical product that is live in production for demanding customers
- A background in network security, telemetry, data analytics or a related field
- Excellent communication skills, with the confidence to handle difficult conversations and senior stakeholders
- A solid understanding of networking and infrastructure
- Willingness to travel to customer sites when needed
- Exposure to DDoS mitigation or similar security platforms is a nice-to-have
Reference: jobs/technical-account-manager-resident-engineer-network-security-city-edinburgh · Posted 2 days ago · Closes 11 Nov 2026 · Listed via Bright Purple
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