Service Desk Coordinator

Service Centre Desk Operator

Location: Pirin Court, Canning Town, London (near Canning Town & Star Lane stations)
Salary: Competitive + Benefits
Shift Pattern: 4 on, 4 off (12-hour shifts) - 6 Month Contract - with chance of extension

Join a Team That Keeps Critical Infrastructure Moving!

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same?

Were looking for Service Centre Desk Operators to join our high-performing 24/7 Service Centre team. As the first point of contact for customers, youll play a vital role in managing incidents, coordinating resources, and ensuring the smooth delivery of services supporting critical transport and telecommunications networks across the UK.

This is a fantastic opportunity for individuals with experience in customer service, helpdesk, service desk, contact centre, control room, logistics or operations environments. Full training will be provided.

What Youll Be Doing

• Acting as the first point of contact for customer incidents and requests
• Logging, managing and owning incidents through to resolution
• Triaging and prioritising incoming requests
• Coordinating and dispatching engineers to customer sites
• Maintaining regular communication with customers and stakeholders
• Escalating incidents in line with agreed processes
• Monitoring service performance against SLA targets
• Working collaboratively with suppliers and internal teams
• Providing accurate administration and record keeping
• Delivering an outstanding customer experience at all times

What Were Looking For

• Strong customer service experience
• Excellent verbal and written communication skills
• Ability to remain calm under pressure
• Strong organisational and multitasking skills
• A proactive approach to problem solving
• Comfortable working in a fast-paced operational environment
• Ability to work shifts as part of a 24/7 service operation

Desirable

• Previous Service Desk or Helpdesk experience
• Experience working to SLAs or KPIs
• Dispatch, coordination or resource planning experience
• Experience within transport, telecommunications, utilities or other critical service environments

What You’ll Get

• Full training and ongoing development
• Opportunity to work within critical national infrastructure
• Supportive team environment
• Career progression opportunities
• Exposure to major transport and telecommunications customers

This is more than just a customer service role. You’ll become part of a team that supports business-critical services for some of the UK’s leading transport and telecommunications organisations. If you’re looking for a challenging and rewarding role where you can make a real impact, we’d love to hear from you.

Apply today to start your career within a dynamic 24/7 Service Centre environment.