Network and Server Engineer (Infrastructure Engineer)

Network and Server Engineer (Infrastructure Engineer)
Location: Glasgow
Salary: £40-50,000 + Benefits

Our client is a 20-year-old systems integrator focused on the customer interaction, customer experience and contact centre space. With international offices, over 350 clients, including many big-name brands you will have heard of. Now with VC funding their growth has rapidly accelerated over the last 2 years (50% growth in that period!).

To continue to further this growth they are recruiting 2 new business development managers. You will be responsible for the acquisition of Enterprise Target Account customers and be tasked with building and maintaining positive relationships with prospective customers.

Our Client requires an Infrastructure Engineer to manage both their internal server estate and network as well as their client facing hosted environment.

Key Responsibilities & Experience Required

• Responsible for management, Maintenance and monitoring the Network and servers to meet the organisation and customers current and future requirements
• Management, maintenance and architecture of storage, virtualised environment, servers, network devices and productivity tools
• Monitor systems and identify performance issues proactively
• Work within strict SLA timeframes and manage escalation of incidents within defined timelines
• Identify problem trends and implement change as required
• Identify, design and plan change as required to ensure continued service availability and ensure all change is carried out in a controlled and tested manor
• Maintain a good working knowledge or relevant infrastructure and future trends
• Work with other functions within the business to help identify issues and requirements with a view to continued service improvement
• Provide a point of technical escalation for the service desk ensuring escalated tickets are managed within SLA

Essential Knowledge and Experience:

• Strong background in Cisco networked environments (Routers, switches, Firewalls)
• Strong background in LAN and WAN networking including VPLS networks
• Strong background in BGP / OSPF network management and design
• Firewall Security (VPN Tunneling, NAT, ACL design/admin)
• Strong background in Windows server (2012 / 2016) and Windows server infrastructure in including Active Directory, scripting, PowerShell, DNS, DHCP. RADIUS, ADFS and LDAP and Certificate services
• Strong background in Virtualised environments in particular VMware VSphere (Version 6 and above) Strong background in centralised storage environments, EMC VNX skills and advantage background in working with Windows server operating systems
• Experience using automated monitoring and log tools and analysing trends and root cause issues such as Nagios, Zabbix Spiceworks etc.
• Knowledge of and a strong focus on IT security principles and knowledge of ISO27001
• Ability to work in a team environment and customer focused
• Good communications skills and experience dealing with external suppliers
• Must have good attention to details, testing and documentation
• Good understanding or ITIL and industry best practice
• CCNP Level or above Cisco certification (routing & switching / Security)

Desirable skills, experience & knowledge

• Experience of Pf Sense firewalls
• Experience of Virtual Routers or Software Defined Networking
• Experience of VMware NSX networking
• Experience of Avaya or telephony platforms (VOIP & QOS)
• Experience of Veeam backup solutions