Airspace Infringement Case Officer

Airspace Infringement Case Officer (5672)

Salary: Upto £31,500

Contract Type: Full Time Permanent

Security Level: BPSS

Location: Gatwick/ Manchester / Hybrid (min 2 days in office per week)

Visa Restrictions: This position does not currently offer visa sponsorship

Closing Date: 5 Nov 2026

Interview Date: WC 16 Nov – Virtual

We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

The Role

You will play an invaluable role as a case officer which will support the Principal, Lead and Specialists in the fast-paced Airspace Infringements team. You will   engage in the infringement process to ensure the reduction of airspace infringements and mitigate the impact of such occurrences in the UK, as part of wider airborne conflict (mid-air collision) prevention.

Core Accountabilities

The collation of airspace infringement casefiles for review by the Airspace Infringement Team or the Infringement Coordination Group (ICG) in accordance within agreed timescales:

• Obtaining relevant information and assessing whether additional information is required.
• Corresponding with aircraft owners and pilots.
• Referring process queries to the Airspace Infringements Senior Case Officer.
• Inputting and updating casefile information.
• Utilising internal databases to determine the validity of flight crew documentation at the time of the occurrence.
• Submitting casefiles for review in accordance with CAP 1404 – Airspace Infringements: Review and Actions.

Administrative support to the Airspace Infringement Specialists and ICG:

• Providing relevant case information to the ICG
• Maintaining an accurate record of communications between the CAA and external parties.

Enable the CAA to perform its functions efficiently and effectively as the UK’s Aviation Safety Regulator and protect against reputational risk by:

• Maintaining thorough and accurate records of the casefile collation process to ensure regulatory compliance.
• Keeping up to date with CAA records management policies and procedures to ensure continuing compliance.
• Communicating with internal and external stakeholders.
• Referring licensing and other regulatory matters arising throughout the casefile collation process to other capability areas within the CAA.

Additional duties as required by the Airspace Infringement Principal, Lead and Senior Case Officer and deputising for the Senior Case Officer when required.

Regular office attendance subject to business need, currently with an expected minimum of 2 days per week.

About You

The role requires a high level of administrative accuracy and engagement with people and organisations in the airspace infringement process; requiring a high level of tact and diplomacy.  As the first point of contact between the party reported to have infringed notified airspace and the CAA, you must have the confidence to deliver at pace and with precision to protect the CAA’s reputation and ensure that it can perform its regulatory function promptly, effectively and with integrity.

Essential Minimum Criteria

• Have experience in obtaining and presenting data in an accessible format and in analysing both qualitative and quantitative data.
• Able to work in line within a defined process with deadlines and/or Service Level Agreements with strong personal time-management skills.
• Confidently work with a high level of accuracy, including communicating, with a high level of attention to detail with minimal supervision.
• Is comfortable making decisions to ensure quality and applying sound judgement on when to seek advice and support.
• Able to prioritise workload in accordance with defined risk criteria
• Confidently engage and collaborate with internal and external stakeholders.
• Highly organised and able to work effectively within a multi-disciplined team.
• Understand regulated sources of UK aeronautical information such as the NATS Aeronautical Information Service including UK Aeronautical Information Publication (AIP), NOTAM, and NATS/CAA VFR charts.
• Be familiar with or understand UK airspace, its structures and associated classifications.
• Awareness of CAP 1404.
• Strong command and experience of using all MS Office applications (Word, Excel, Outlook)

Desirable Experience

• Awareness of the Mandatory Occurrence Reporting (MOR) scheme and Just Culture.
• Understanding of the CAA regulatory structure, working practices and procedures.
• Awareness associated external agencies such as NATS and other ANSPs.
• Have previously worked within the UK Aviation or Aeronautical industry, within an air traffic management (ATM), flight crew or regulatory environment.

Additional Information

For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance. To be vetted you must have the right to work in the UK so that meaningful checks can be undertaken.

If you do not meet these requirements, we may not be able to accept your application.

For more information on BPSS clearance please visit - BPSS clearance

The CAA is committed to maintaining the highest standards of integrity, professionalism, and ethical conduct. To help ensure transparency and protect the independence and reputation of the CAA, candidates invited to interview will be required to complete a Declaration of Interests form, disclosing any actual, potential, or perceived conflicts of interest that could influence, or be seen to influence, their ability to perform the role objectively and impartially.

Relocation & Property

The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years’ time. Our move is driven by strategic, operational and environmental considerations.

We will be moving to a new local home, up to a 15-mile radius of Aviation House, to minimise disruption for our valued colleagues and customers.

We are now working with colleagues and visitors to understand what we need in our new office, before we start our property search. We will sell Aviation House and land, vacate the site and move to new premises, but we do not ex