Customer Support Administrator

Are you looking for a fresh start? Do you see yourself having a career in Finance? We may have the role for you! Evlo are currently recruiting for a Customer Support Administrator. Evlo is an established market leader in consumer finance with over 20 years of successful history. Winners of MoneyFacts Best non-mainstream lender for several years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo.

If you have great people skills and are looking for a new and exciting challenge, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.

The Role

As a key member of the Customer Support team you will be responsible for supporting the Customer Support Department with various administrative tasks. You will handle a variety of customer related administrative duties and must do this in line with the Data Protection Act. This post is essential to the day to day running of, not only the Customer Support Department but, the business as a whole.

To maximise customer satisfaction and business performance by providing administrative support

Sort and Distribute incoming mail. You will respond to all necessary mail within your level of authority and be responsible for scanning post onto the appropriate customer's account

Generating and preparing various letters to be sent to customers

Assist with office administration such as filling, photocopying, scanning, data entry and admin related duties

Liaise with external companies regarding mutual clients.

Keeping customers' accounts up to date with correct and relevant information.

Timely responses to SMS and emails to and from customer.

Liaise with various debt management companies via online portal

Regular reconciliation to ensure accounts are flagged correctly

Manage and instruct all Ethicall requests from the Network

Process deferment checklist requests for branch network

Manage various tasks from the daily, weekly and m...