Information Governance Administrator

Information Governance AdministratorPay: £14.59 per hourHours: 37 hours per weekLocation: Hybrid with office based in Kettering, Bowling Green Road, NN16 8PP Working Pattern: Monday-Friday, 9:00am-5:00pm (some flexibility on start/finish times) Hybrid: 1 day per week in the office (following initial training period) Contract Length: 12 weeks (potential for extension) Opus People Solutions are recruiting on behalf of North Northamptonshire Council for an organised and proactive Information Governance Administrator to join their busy Information Governance Team. This is an excellent opportunity to gain valuable experience supporting statutory information requests within a public sector environment.Working within a supportive team you will play a key administrative role supporting the management of Subject Access Requests (SARs), Freedom of Information (FOI) requests, Environmental Information Regulation (EIR) requests and Internal Reviews.With around 100 requests received each month, this role is essential in ensuring cases are accurately logged, allocated, monitored and progressed within statutory deadlines. As Information Governance Administrator, your typical duties will include:Information Request AdministrationMonitoring and managing incoming requests received via shared team mailboxesLogging and acknowledging Subject Access Requests (SARs), FOI requests, EIR requests and Internal ReviewsSetting up new cases on the WorkPro case management systemAllocating cases to Information Governance and Data Protection OfficersMaintaining accurate records and case files within the team's systemsUploading, organising and managing documentation relating to requestsWorkflow & Case Management SupportMonitoring deadlines and tracking the progress of casesChasing responses from service areas and stakeholders to ensure statutory timescales are metIssuing reminders and updates to request owners and service departmentsEscalating overdue responses where appropriateSupporting the team's developing triage process to improve workflow management and efficiencyTeam & Performance SupportProducing routine reports and management informationAssisting with performance monitoring and compliance reportingSupporting information governance projects and service improvementsProviding general administrative support to the Information Requests TeamHelping specialist officers focus on complex casework by managing the administrative aspects of requests We are looking for someone who:Has previous administrative experience within a busy office environmentIs highly organised and able to manage multiple priorities simultaneouslyHas experience maintaining accurate records and databasesCan work confidently with sensitive and confidential informationHas excellent communication and relationship-building skillsIs proactive in following up outstanding actions and deadlinesIs comfortable working independently and as part of a teamHas strong IT skills, particularly Microsoft Outlook, Word and ExcelDesirable ExperiencePrevious experience supporting FOI, SAR, EIR or complaints processesKnowledge of Data Protection or Information Governance principlesExperience using case management or workflow systems, ideally WorkProExperience within local government or the wider public sectorExperience producing reports, statistics or performance informationWhy Apply?This position offers an excellent opportunity to develop your administrative and information governance experience within a highly respected public sector organisation. You'll join a friendly and supportive team and gain exposure to data protection, information rights legislation and statutory request management processes. If you're an organised administrator with strong attention to detail and a passion for delivering high-quality support services, we'd love to hear from you. Apply today! All offers will be subject to satisfactory compliance screening, including right to work in the UK and references.