Broker Support Consultant

Broker Support Consultant – Hybrid & Remote Working Options

Job Market: Insurance | Insurance Broking | Broker Support | Broker Relationship Management | Insurance Customer Service

Broker Support Consultant – About the Role

We are recruiting for an experienced Broker Support Consultant to join a growing insurance organisation, with hybrid and remote working options available.

This is an excellent opportunity for an experienced Insurance Broker, Insurance Account Handler, Insurance Underwriter, Broker Support Consultant or Insurance Customer Service professional looking to progress into a broker relationship, broker support and relationship management role.

The role would also suit an individual with strong customer service, relationship management and administration experience who is looking to build a long-term career within the UK insurance industry.

The successful Broker Support Consultant will provide high-quality broker support and assistance through inbound and outbound telephone calls and emails. You will support both prospective insurance brokers progressing through the broker onboarding process and established brokers who are already members of the network.

You will be responsible for supporting allocated brokers within your territory, providing assistance with insurance queries, broker onboarding, training, insurer support, insurance processes and day-to-day broker requirements.

This is a highly customer-focused Insurance Broker Support role, requiring an individual who can build strong relationships, provide excellent customer service and become a trusted point of contact for their allocated broker panel.

Broker Support Consultant – Key Duties & Responsibilities

As a Broker Support Consultant, your responsibilities will include:

• Acting as the first point of contact for new and existing insurance brokers requiring support and assistance.

• Providing professional broker support through inbound and outbound telephone calls and email.

• Supporting brokers with a wide range of queries relating to broker onboarding, insurance training, insurer support and broking processes.

• Taking full ownership of allocated brokers and providing a proactive “can-do” approach to day-to-day broker support.

• Resolving broker queries wherever possible or escalating issues to the appropriate internal insurance, underwriting or support team.

• Building and maintaining strong broker relationships and becoming the key point of contact for allocated brokers.

• Providing excellent customer service and broker relationship management.

• Supporting the retention and development of an allocated panel of insurance brokers.

• Maintaining accurate and up-to-date records of broker activity on internal insurance systems and CRM systems.

• Arranging regular meetings with allocated brokers by telephone, video conference and face-to-face meetings where required.

• Conducting regular broker relationship management meetings and providing ongoing support.

• Acting as the broker's “go-to” contact for insurance, underwriting, insurer and operational queries.

• Acting as a trusted “critical friend” to brokers, providing guidance, support and constructive challenge.

• Supporting brokers with insurance products, commercial lines, personal lines and insurer processes.

• Supporting the broker onboarding process for new network members.

• Working closely with the Broker Development Manager and Broker Support Director to ensure new brokers are successfully onboarded.

• Supporting broker training and identifying insurance training and development opportunities.

• Developing strong relationships with internal teams, insurers and broker partners.

• Identifying opportunities to improve broker service, customer satisfaction and broker retention.

• Ensuring all broker activity, meetings, enquiries and support requests are accurately recorded.

Broker Support Consultant – Key Skills & Requirements

To be considered for this Broker Support Consultant opportunity, you should have:

• A minimum of 4 years' experience within an insurance broking, insurance underwriting or insurer environment, or significant experience within a customer-focused environment.

• Previous experience as an Insurance Broker, Insurance Account Handler, Insurance Underwriter, Broker Support Consultant, Insurance Relationship Manager or Insurance Customer Service professional is desirable.

• Strong customer service and relationship management skills.

• Experience supporting customers, brokers or clients within a professional environment.

• Knowledge of Acturis, insurance broking processes and insurer processes.

• Knowledge or experience across Personal Lines and Commercial Lines Insurance.

• Technical knowledge of insurance broking and insurance products across multiple product lines.

• A strong understanding of insurance broker requirements and insurer processes.

• Excellent communication skills, both written and verbal.

• Strong broker relationship management and interpersonal skills.

• Excellent administration and organisational skills.

• Strong attention to detail and the ability to maintain accurate insurance and broker records.

• A proactive, solutions-focused and customer-centric approach.

• Strong IT skills and experience using Microsoft Word, Microsoft Excel and Microsoft PowerPoint.

• A willingness to develop technical insurance knowledge and expertise.

• Willingness to work towards or commence Cert CII accreditation.

Insurance Broker Support & Relationship Management

The Broker Support Consultant will play an important role in developing and maintaining relationships with an allocated panel of insurance brokers.

You will provide ongoing broker support, insurance guidance, training assistance and insurer support, helping brokers navigate the insurance market and resolve their day-to-day requirements.

The role combines insurance customer service, broker relationship management, a