Customer Claims Advisor
BCA · Manchester, North West
Customer Claims Advisor at BCA, based in Manchester, North West, paying £27,970 per month. This is a permanent role.
- Salary
- £27,970 per month
- Location
- Manchester, North West
- Contract
- Permanent
- Posted
- 18 hours ago
- Closes
- 21 Nov 2026
- Sector
- Finance & Accounting
5% below the typical rate for finance & accounting
Reference https://vacancies.bca.co.uk/vacancies/6368/customer-claims-advisor.html
About the role
- Business Area: - Buyer Development
- Location: - Belle Vue
- Vacancy Type: - Permanent
- Salary: - £27969.51
- About The Role: - Job Title: Customer Claims Advisor
Salary: £27,969.51
Location: BCA Manchester
Working Hours: 40 hrs over 5 of 7 days; 9hr shifts between 8am and 7pm Mon-Fri and 8.30am-5.30pm Sat - Sun. Shift pattern to be determined based on business and personal requirements
Job Status: Permanent Join the UK’s largest B2B used vehicle service
At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want. Main Purpose of The Role: Working within the Customer Claims team taking ownership of a portfolio of claims from the initial application through to resolution/completion, delivering a quality driven claims outcome and ensuring customer satisfaction.
Note: Employees are expected to carry out such other duties as may reasonably be required in order to grow and evolve the business. Key Responsibilities:
- To manage the customer experience throughout the claim, following the recommended call structure and deliver a high level of customer satisfaction.
- Review, investigate and respond to customers claims which are often complex, to assess claim validation.
- Ensure all queries are followed up and resolved in an efficient and customer focused manner and provide sensible and considered advice to clients regarding what they are entitled to claim for and likely timescales, realistically managing their expectations.
- You will take responsibility for your own caseload and become the point of contact for our customers using your time management and prioritisation skills.
- Working to KPI’s and performance targets you will ensure an accurate and speedy claims resolution by effectively managing your workload/portfolio.
- The confidence to think on your feet and the flexibility to adapt to a wide range of customers, you have the natural ability to treat each customer as an individual, demonstrate Treating Customers Fairly when handling calls and claims.
- Ability to deal with challenging customer scenarios positively and objectively whilst managing and resolving customer dissatisfaction.
- Act on Net Promoter Score (NPS) and customer feedback by engaging with customers to gain more insight to improve our customer’s journey and experience.
- Providing information and advice to any customer enquiring about our services.
- You will need to have a flexible and positive approach to tasks and carry out any other reasonable duties at the request of your manager, as operationally required with a team based approach.
- Experience working within a customer focused Claims management environment is preferable.
- Able to demonstrate excellent Customer Service skills (listening, communication, empathy).
- Ability to demonstrate strong negotiating and influencing skills.
- Able to work as part of a team.
- Organised with good time management.
- Positive attitude and natural curiosity to identify improvements.
- Able to calmly and confidently handle difficult situations.
- Able to work under pressure and exceed targets.
- Able to represent the company professionally and responsibly.
- Onsite parking
- Company Pension Scheme
- Cycle to work scheme
- An Employee Assistance Programme
- Enhanced maternity, paternity, and adoption leave
- Access to trained Mental Health First Aiders
- Access to BCA Rewards which provides online and store discounts with a range of retailers
And so much more…
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Reference: https://vacancies.bca.co.uk/vacancies/6368/customer-claims-advisor.html · Posted 18 hours ago · Closes 21 Nov 2026 · Listed via BCA
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