Receptionist

Located in the heart of Broadway High Street, The Lygon Arms is a lively, historic hotel with 86 bedrooms, busy dining outlets, and a public-facing reception welcoming both residents and non-residents throughout the day.

We’re looking for a calm, capable and switched-on Receptionist who thrives in a fast-paced, high-footfall environment and enjoys being right at the centre of the action.

The role:

This is a busy, multitasking reception where no two moments are the same. You’ll regularly be:

• Welcoming guests arriving from the High Street
• Handling check-ins, check-outs, phone calls and enquiries at the same time
• Supporting non-resident dining guests and visitors
• Thinking on your feet and making sound decisions quickly
• Using hotel systems confidently and accurately
• Remaining calm, polite and professional, even at peak times

You’ll be supported by a stable, experienced team and a Reception Manager who is kind, hands-on, and fully invested in training and looking after her team, especially when the desk is busy.

About you:

• Experience in a busy hotel, reception or customer-facing environment
• Confident using computers and booking systems
• Naturally calm, polite and professional under pressure
• Comfortable dealing with guests from all over the world
• Organised, observant and quick-thinking
• A strong team player who supports colleagues during busy shifts

This role suits someone who enjoys pace, people and problem-solving; not someone looking for a quiet front desk.

Shifts:

• 5 days out of 7
• Shifts between 7am – 11pm, including weekends

What’s in it for you:

• £27,498 salary + service charge (circa £2.5k per year)
• Supportive, long-standing reception team
• Excellent training and development from a committed manager
• Friends & family rates at Iconic Luxury Hotels
• 25% food & beverage discount
• Spa discounts, healthcare cashback & team events
• Employee assistance programme & recognition awards

If you enjoy a busy desk, varied guests, and being part of a strong, supportive front-of-house team, we’d love to hear from you.