Account Management Coordinator, Customer Operations

Account Management Coordinator – Customer Operations

Salary: £33,600 per annum | Remote / Work from Home | UK | Full-Time

Are you an organised customer service professional with experience in order processing, CRM systems and account coordination? Looking to join a growing international technology company offering remote working and career development opportunities?

We’re recruiting an Account Management Coordinator to support customer accounts, order management and installation coordination for an innovative technology business focused on improving passenger transport safety and fleet performance.

The company combines vehicle data, analytics and AI-powered technology to help fleet operators reduce risk and improve road safety.

The Role

Working remotely from the UK, you’ll coordinate customer orders for vehicle parts and installations, ensuring accurate order processing, timely delivery and excellent customer service. You’ll work closely with Account Managers, Customer Operations, Implementation, Logistics and Operations teams across multiple regions.

Key Responsibilities

• Process customer orders and enter accurate information into the CRM system.
• Coordinate order fulfilment, parts availability, shipping and installation schedules.
• Monitor outstanding orders, chase progress and resolve delivery delays.
• Liaise with customers, Account Managers and internal departments to provide order updates.
• Maintain accurate CRM records and prepare reports on order status and completion.
• Support efficient customer service, order management and operational processes.

Skills and Experience

• Hold a degree in Business Management, Industrial Engineering or a related discipline.
• Experience in a customer-facing, customer service or account support role.
• Experience using CRM systems; Salesforce experience is desirable.
• Strong Microsoft Office skills including Excel.
• Excellent organisational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities, follow up proactively and work collaboratively across teams.

Experience in order processing, order management, logistics, supply chain, installation coordination or customer operations would be an advantage.

What’s on Offer?

• Basic Salary £33,600 per annum.
• Fully remote, home-based working within the UK.
• Opportunity to join a growing international technology company.
• Exposure to AI, data analytics and innovative fleet safety technology.
• Career development and progression opportunities as the business expands.

Apply Now

If you have experience in customer service, account coordination, order processing or operations and are looking for a fully remote opportunity, Apply today for this Account Management Coordinator position.

Job type: Full-time
Salary: £33,600 per annum
Location: Remote / Work from Home – United Kingdom