Customer Services Officer

We are currently recruiting a Customer Services Officer to join our Supported Housing team. In this varied role, you’ll be the first point of contact for residents, visitors and callers, providing a welcoming presence and a high‑quality housing management service. You’ll support the smooth running of the scheme by helping residents with day‑to‑day enquiries, assisting colleagues, and ensuring we deliver an efficient, responsive and customer‑focused service every day.   You will handle a wide range of tasks across customer service, administration and housing management support. No two days will be the same – from helping residents with basic enquiries, liaising with contractors, supporting rent administration, maintaining accurate records, and being part of the reception rota at our Torbay Foyer. Working flexibly and collaboratively, you’ll play an important role in helping us provide a safe, supportive and well‑managed environment.

Key Responsibilities

• Provide a warm and professional first point of contact for residents, visitors and callers, responding to routine housing and maintenance enquiries.
• Support the reception rota to ensure the scheme is always covered.
• Liaise with the Customer Service Centre, contractors and Estate Officers to ensure repairs and access arrangements are handled efficiently.
  
• Assist with rent‑related processes including registering rents, informing residents about charges and accepting payments.
• Support lettings and allocations for new and existing properties within the scheme.
• Provide administrative support including maintaining accurate records, producing basic written responses and collating information when needed.
• Help ensure safety and safeguarding responsibilities are met, raising concerns promptly.
• Maintain office supplies and assist with meetings, including preparing minutes.

Why should I join LiveWest?

You’ll be joining a team that genuinely cares about providing safe, supportive housing to people who need it most. You’ll be part of a friendly, collaborative and values‑driven organisation where your contributions truly matter. You’ll have the chance to make a meaningful difference every day, develop your skills, and work with a supportive team behind you.   This is a part-time role working 20 hours per week, based at our Torbay Foyer scheme. Working pattern: Monday 9am-5pm, Tuesday 9am-5pm & Wednesday 9am-12pm.
We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory enhanced DBS check.